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Betterment // online financial advisor
Betterment HQ - New York City    Posted: Monday, June 13, 2022
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About Betterment:

Betterment is a leading, technology-driven financial services company that offers investing & retirement solutions for retail investors & investment advisors as well as financial wellness solutions, including a 401(k) for small & medium-sized businesses. Our growing team of 400+ is passionate about our mission to make peoples lives better. Were headquartered in NYC, with hubs in Philadelphia & D.C, & offer in-office, hybrid, & remote working based on role & location.

About the Role:

As Betterments People Operations Specialist, youll be a key player in supporting processes & programs aligned with  our People Operations strategy at scale.  Youll leverage your extraordinary attention to detail to support day to day operations for the employee lifecycle (onboarding to offboarding), & act as the initial point of contact for employee inquiries spanning benefits, payroll, onboarding, etc.

Please note this role is not 100% remote eligible. Betterment has a hybrid in-office/remote workforce, & for this position we are looking to hire an individual that can be at NYC HQ as needed.

A Day in the Life: 

Payroll & Benefit Administration

  • Process bi-monthly payroll in Paylocity with oversight from Finance & HR teams.
  • Maintain & organize payroll data from our HRIS & 401k integrations, reviewing for changes or errors.
  • Work with our benefits providers to manage efficient benefit enrollment processes, audits, ongoing benefit education, & qualifying life event support.
  • Work with our third party leave management vendor to ensure a smooth & clear leave process for Betterment employees.

HRBP Support & People Operations

  • Support the HR Business Partners with core people functions including Performance Management, Compensation Reviews, Compliance & Training support. 
  • Help us ensure best in class employee support when responding to questions & resolving issues including employment verifications, access requests & claims. 

Maintain Employee Lifecycle Data 

  • As our People Operations Specialist, you will be responsible for the support, maintenance & configuration of our HRIS (BambooHR). 
  • You will ensure timely updates for our dynamic & growing team, including new hire information, & employee job information updates.
  • Act as a new employees first touchpoint with HR by tracking new hire onboarding progress & completion, coordinating with recruiters & HR to ensure all new hire forms are accurately completed & returned within the required timeframe. 
  • Provide support in data & process audits as needed to keep the HR Team in compliance with policies, procedures & state & federal laws.

What Were Looking For:

  • Relevant experience in a similar field (People Operations or HR & Benefits Administration)
  • Payroll Administration Experience is required
  • Proficiency in Excel
  • Detail & process oriented; ability to handle confidential data professionally & with discretion

Bonus Points if You Have:

  • HRIS Experience (BambooHR or similar)
  • Benefit Administration Experience
  • GSuite (Google Sheets, Google Docs) Experience

What Being at Betterment Means for You:

Joining Betterment means belonging to a community of folks passionate about change, being on a team that cares for your well-being, & continuing on a journey of non-stop growth & evolution. 

Youll join a Community that Cares: 

  • Betterment is a place to bring your best self. We welcome families (and pets) for all our activities such as lunches, company retreats, & celebrations. 
  • Make meaningful connections with your peers through interest groups, sports clubs, social events, meetups, & regular knowledge sharing, all occurring in a remote friendly way.
  • Join one or more of our 8 Employee Resource Strategy Groups as a member or an ally, & help us shape Betterments culture & product for years to come.

Youll stay Happy & Healthy:

  • We will ensure you're set up & cared for with a customizable workstation, enrollment in our 401(k) service, benefit packages that fit your needs (infertility & World Professional Association for Transgender Health approved benefits available), flexible parental leave, annual gym reimbursements & a whole suite of thoughtful benefits. 
  • Youll have unlimited paid personal & vacation days, & a team that cares about your whole life, not just what youre working on.

Youll Learn & Grow:

  • Enhance your skills & abilities through Betterment University courses & additional allowance for outside learning. 
  • As part of a team that values knowledge sharing & transparency you can opt into mentoring & career coaching programs, weekly company meetings, & show & tells.

Please note that Betterment is dedicated to providing accommodations to candidates with disabilities. If you need accommodations at any point throughout the interview process, please reach out to 

What Happens Next?

We expect to take a few weeks to review all applications. If we would like to spend more time with you, you will hear from us to arrange next steps. You can expect 3-4 sets of conversations, all remote, with your future colleagues in the weeks following your application.

Throughout the interview process, well look to learn more about your skills, experiences, capabilities, & motivators. Many of our interview questions will be behavioral, aimed at understanding how you might operate here at Betterment. We may ask you to complete a case study exercise or technical assessments, depending on the role, as we aim to collect a robust set of data points throughout the interview process.

On average, it takes us around 2-3 weeks to make a hiring decision, depending on your availability & sense of urgency. As a best practice, we aim to interview at least 3 final round candidates before making a hiring decision. 

Please note that were unable to offer individual feedback during the interview process. We usually see 1,000+ applications for open positions, & our hiring team simply doesnt have the bandwidth to offer personalized feedback to each candidate. 

We recognize that interviewing for a new role is a big deal. We appreciate you giving us consideration as the next step in your career. Our Recruiting Team is here to support & advocate for you through the interview process, so please let us know how we can help. 

Come join us!

Were an equal opportunity employer & comply with all applicable federal, state, & local fair employment practices laws. We strictly prohibit & do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity & status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law. 

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