Head of Global Sales - CX- Gympass Brazil
Do you wanna help people find an activity to love & defeat inactivity in the world?
So join our team & this mission!
This position will be responsible for ensuring that call center sales goals are met through strategic planning & exemplary leadership practices. The CallCenter sales director will serve as the primary point of contact for all global sales-related management (Receptive / Active) & will ensure call center productivity, quality, & efficiency. This role requires a turnkey, performance-oriented thinker with experience building & expanding a practical, results-oriented sales call center. (Inside & the third party).
AHead of Global Sales - CXat Gympass is responsible for:
The qualifications required for this position are:
- Evaluate daily call center performance by collecting & analyzing data & recommending improvements to business processes & sales strategies.
- Understand individual campaign performance & address different strategies for each campaign, ensuring alignment with the right stakeholder & offers for each type of campaign. Understand the performance of all campaigns (conversion) & recommend which ones should be a priority or not
- Manage & monitor daily workflow & reporting to ensure business objectives are accurately maintained & reported. (Daily targets must be addressed)
- Manage capacity planning & scheduling to ensure adequate coverage based on lead volume. (Receptive & Active sales)
- Monitoring individual, team & call center results to identify & act on positive & negative performance. (Quartile oriented)
- Understand the dynamics inside & third-party call center market.
- Forecast & analysis of sales data.
- Manage & report KPIs to the executive team.
What can Gympass offer you?
- Relevant experience managing call center sales experience
- Fluency in written & spoken English
- MBA would be an advantage
- Ability to prioritize & handle multiple tasks at any given time
- Performance oriented
- Analytical skills
- Proficiency with Outbound tools (Predictive dialing / Power dialing)
Join this mission!
- Opportunities for personal growth & professional development.
- Possibility to make your mark in a dynamic company & in a global unit.
- A stimulating & welcoming atmosphere.
- Complete access to the Gympass benefit to visit as many gyms as you want, & enjoy a healthier life.