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Gympass // single membership to over 8500 gyms
 
Sales, Full Time    So Paulo    Posted: Tuesday, January 14, 2020
 
   
 
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JOB DETAILS
 

Head of Global Sales - CX- Gympass Brazil

Hi candidate!

Do you wanna help people find an activity to love & defeat inactivity in the world?

So join our team & this mission!

This position will be responsible for ensuring that call center sales goals are met through strategic planning & exemplary leadership practices. The CallCenter sales director will serve as the primary point of contact for all global sales-related management (Receptive / Active) & will ensure call center productivity, quality, & efficiency. This role requires a turnkey, performance-oriented thinker with experience building & expanding a practical, results-oriented sales call center. (Inside & the third party).

AHead of Global Sales - CXat Gympass is responsible for:
  • Evaluate daily call center performance by collecting & analyzing data & recommending improvements to business processes & sales strategies.
  • Understand individual campaign performance & address different strategies for each campaign, ensuring alignment with the right stakeholder & offers for each type of campaign. Understand the performance of all campaigns (conversion) & recommend which ones should be a priority or not
  • Manage & monitor daily workflow & reporting to ensure business objectives are accurately maintained & reported. (Daily targets must be addressed)
  • Manage capacity planning & scheduling to ensure adequate coverage based on lead volume. (Receptive & Active sales)
  • Monitoring individual, team & call center results to identify & act on positive & negative performance. (Quartile oriented)
  • Understand the dynamics inside & third-party call center market.
  • Forecast & analysis of sales data.
  • Manage & report KPIs to the executive team.
The qualifications required for this position are:
  • Relevant experience managing call center sales experience
  • Fluency in written & spoken English
  • MBA would be an advantage
  • Ability to prioritize & handle multiple tasks at any given time
  • Performance oriented
  • Analytical skills
  • Proficiency with Outbound tools (Predictive dialing / Power dialing)
What can Gympass offer you?
  • Opportunities for personal growth & professional development.
  • Possibility to make your mark in a dynamic company & in a global unit.
  • A stimulating & welcoming atmosphere.
  • Complete access to the Gympass benefit to visit as many gyms as you want, & enjoy a healthier life.
Join this mission!
 
 
 
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