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Convene // conference & meeting spaces
 
Product, Full Time    New York City    Posted: Friday, September 17, 2021
 
   
 
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JOB DETAILS
 

Were seeking an AV Production Manager to join our Technology team. The AV Production Manager will report directly to the Area Director of AV Technology.  This is a role that will work both remotely & on property.

What Youll Do:

The AV Production Manager is responsible for the planning & coordination of customer AV & technology requirements for our hybrid & physical events. Our events range in scope from small boardroom meetings with basic connectivity to full-scale production AV experiences, including hybrid-enabled meetings. 

In this role you will oversee all events for one or more Convene locations. You will interact directly with customers to define their requirements, propose solutions, enter data into our Salesforce, & ensure information is communicated to the onsite AV Operations Manager for day-of execution. The AV Production Manager will work closely with our AV Sales Engineering team to take any pre-contracted technology requests & work with the customer to further detail their needs. The AV Production Manager will also work closely with Event Operations Managers to ensure all customer needs are met before they arrive on site. An ideal candidate will be proficient in all modern audio video event technology, including audio mixers/microphones, video switchers, display technologies, video conferencing, live streaming, & have a proficiency in basic networking concepts. 

The AV Production Manager is responsible for:

  • Working cross-functionally across one or more locations to ensure all customer needs are met in a timely manner.
  • Input data into Salesforce to track technology requirements ensuring all items are billed accordingly. 
  • Update & provide quotes to customers as needed. 
  • Organize & collect customer assets & data to pass on to the AV Operations team for day-of execution.
  • Work closely with the AV Operations team to execute on client needs, problem solving where  necessary.
  • Assigning tasks & tracking multiple projects within a ClickUp, a project management tool.
  • Able to maintain multiple simultaneous project timelines. 
  • Manage equipment inventory & availability. 
  • Work on-site as needed to support high-touch events & provide coverage is required. 
  • Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, departments, & vendors.
  • Develop & maintain positive relationships with clients & assist with any reasonable requests during programs.
  • Interact with the sales team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
  • Attend Production Event Order, Pre-Con, & pre-production meetings as needed.
  • Provide a consultative approach to technology sales for client programs.
  • Ensure that booking guidelines are followed, & that all leaders are maximizing space & revenue through audits & the weekly program execution order meetings.
  • Prepare & follow-up on all sales quotes using revenue maximization techniques in accordance with Convene standard operating procedures.
  • Assist in any areas of daily operation.

Responsible for Training & Development:

  • Cross-train in other functions as needed.
  • Assist with developing healthy employee relations climate, including employee motivation & coaching across multiple properties.
  • Participate in collaborative project efforts with both the technology team & other departments.
  • Interview & hire prospective candidates for all positions in the department using targeted selection.
  • Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, & special event conferences.
  • Review all departmental SOPs on a quarterly basis & update as needed.

Reporting

  • Completion of weekly/monthly status reports.
  • Maintain & uphold Convenes cultural standards.
  • Perform other duties as requested by management.
  • Show initiative & drive to solve problems.
  • Portray a polished, professional image according to Convene dress code standards.  

What We Look For:

  • High school diploma/GED required, Bachelors Degree preferred.
  • 6+ years experience in managing AV & IT equipment & computer software systems.
  • Customer service & hospitality experience preferred. 
  • Experience in the basic installation, configuration, operation, & administration of operating systems, applications & hardware for Macs, PCs, LANs, servers.
  • Proficient in Microsoft Office & Apple iWorks suite of business applications.  
  • Experience with CRM applications. 
  • Flexible, long, & weekend hours sometimes required.
  • Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance.
  • Ability to stand, sit, or walk for an extended period of time. 
  • Ability to climb & work on a ladder for lengthy periods of time. 

Equipment & Technical Qualifications 

  • Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders
  • Video: Switchers, projectors, LCD displays, LED Video Walls
  • Lighting: Knowledge of Lighting Maps, lighting concepts, & lighting best practices, familiarity with rigging. 
  • IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools & equipment
  • Hybrid: Familiarity with virtual meeting & event platform functions as well as livestreaming technologies including cameras, encoders, & lighting. 
  • Control: Familiarity with Crestron control systems & associated hardware

Who We Are:

Convene is the leading provider of premium virtual & hybrid events with a network of venues & office locations. By combining design, technology, & hospitality to elevate the work experience, Convene creates the spaces & experiences that help people succeed. With Studio, an all-in-one solution for digitally-enabled events, & 23 locations across the U.S. including flexible workplaces, Convene creates your best day at work, wherever it happens. The company has been named one of America's 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

Were Here For You: 

At Convene, youll receive:

  • Excellent health coverage for you & your family 
  • Medical & insurance navigation support through Eden Health
  • Generous paid time off, including an extra day off for your birthday 
  • 401K plan with company matching
  • Professional development support 
  • Access to healthy meals & snacks at work (when in the office) 
  • A chance to be part of a dynamic, growing team 
  • The opportunity to have a significant impact on your team & the business in the work that you do 

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. #LI-SM1

 
 
 
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