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Instacart // online grocery delivery services
Product, Full Time    Toronto, Ontario Canada    Posted: Wednesday, January 08, 2020
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Instacart is growing its PMO team & seeks a Technical Project Manager to join our scaling business. A Technical Project Manager is a key member of our Technical Delivery team, responsible for bringing the appropriate stakeholders together through accountability & alignment on the execution of each retailer implementation.


  • Create & maintain project plans for execution & delivery of Instacarts product implementations
  • Engage in multiple projects in parallel
  • Interact cross-functionally with Instacart & our retail partner organizations to ensure the execution of project dependencies
  • Be the primary business stakeholder for retail partners during the implementation phase
  • Project Planning: Develop an understanding of the retailers business needs, expectations & requirements; partner with various internal stakeholders to define key deliverables, estimate timing, assess risks, & organize tools required
  • Project Execution: coordinate all activities of the project team to drive accountability in ensuring project tasks to completion; develop/maintain key documents & information sharing across relevant stakeholders;
  • Ensure the use of project management best practices & apply lessons learned from past projects - identifying gaps in process & driving change where opportunity presents itself


  • Bachelor degree or relevant industry experience
  • Experience in the delivery of at least 2-3 enterprise software projects, ideally to external clients
  • Strong understanding of multi-tiered software solutions required to enable effective management of cross-functional dependencies
  • Advanced understanding of project management methodology including the ability to identify & resolve issues, manage risk, develop detailed work plans & specifications, manage resource allocations & run team meetings
  • Proven ability to work on multiple projects simultaneously & work collaboratively with a Product Manager
  • Detail-oriented while maintaining focus on the big picture & driving results
  • Excellent communication, organization & time management skills
  • Proven ability to take on a leadership role; able to motivate a project team & inspire teamwork
  • Demonstrated ability to solve complex problems with keen instincts & organizational experience
  • PMP, SCM or ITIL certification is an asset


Founded in 2012, Instacart is a leader in North American online groceries & one of the fastest-growing companies in e-commerce. Our same-day delivery & pickup services bring everyday essentials & fresh groceries to consumers in the U.S. & Canada in as fast as an hour. We have partnered with more than 300 beloved national, regional & local retailers to deliver from more than 20,000 stores across more than 5,500 cities in North America.

We believe that great people are the ingredients for success. We like to think that we are like a potluckeveryone brings something new, different & flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive & neighborly employees work together to deliver our common goal: to make grocery shopping effortless for everyone. If this resonates with you, then Instacart just might be the place for you. Welcome home

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