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WorkFusion // robotic automation software
 
New York    Posted: Wednesday, March 31, 2021
 
   
 
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JOB DETAILS
 
About us
At WorkFusion, we build software that is changing the world & transforming workplaces. Our technology automates repetitive, data-intensive work so people can be freed from the mundane to pursue the meaningful, companies can grow further, & customers can be served faster & better. 
 
WorkFusion is increasingly recognized as the world leader in industry-specific process automation, offering AI-powered software with particular focus on the needs of banking, financial services, & insurance enterprises. Our Intelligent Automation Cloud combines RPA, machine learning & analytics in one unrivaled platform that can be deployed quickly & scale without limit. We compete in the world's fastest-growing software segment & we are growing at record pace with customers spanning the globe. 
 
As the health & safety of our teams is always a primary concern, we are currently a primarily remote workforce worldwide. Officially, our headquarters is in New York City (on Wall Street) with additional hubs in Canada, Europe & Asia.

Position
The Program Manager is responsible for working with Customers & WorkFusion teams to facilitate the execution of services, solutions & products across the customer's enterprise. This entails independently leading complex, business critical activities that involves integrating the work of multiple large teams. The Program Manager reports to the SVP, Strategic Services or someone he/she designates.  
 
Key Responsibilities
        Develop customer governance model that aligns objectives to initiatives while ensuring customer success
        Together with the customer develop a program roadmap that clearly articulates success criteria
   Facilitate the creation of Statement of Works for customer engagements
        Facilitate overall execution of program & value delivery
        Proactively track & report on all initiatives that make up the program
        Identify & manage risks & impediments that affect program scope, schedule, & quality
        Manage dependencies within & across programs
        Collaborate with other Program Managers to coordinate initiatives across multiple teams both internally & externally, from inception to delivery to consumer
        Facilitate the creation of a program roadmap, in close collaboration with the Customer & other relevant stakeholders
        Lead team communication, coordination systems, & related governance
        Manage projects & their dependencies to ensure milestone are met
        Ability to manage multiple initiatives concurrently
        Facilitate the creation of project/program documentation  
        Manage relationships & deliverables from partners
        Facilitate efforts in larger & more critical/complex programs & operational activities that involve integrating the work of multiple large teams
        Independently manage activities & resolve issues with minimal help from management; work effectively with all levels of management & employees within customer engagement
        Provide strategic & tactical guidance to teams
        Promote collaboration & coordination amid competing priorities
        Drive activities within the program, leading to predictable, quality delivery of value
        Navigate the noise within the customers environment so there is laser focus towards results & delivery value
       Travel up to 50% domestically and/or internationally as needed
 
Qualifications/Experience
       10+ years of experience in program/project management
       Strong knowledge of Agile, software engineering practices, as well as traditional project management
       Superb written & verbal communications, presentation skills, & meeting facilitation skills
        Experience working in a consulting and/software product environment
        Experience working with technology professionals & business management & customers
        Experience producing advanced reports in Excel & PowerPoint
        Experience with Jira, Confluence
        Scrum Master certification, CSPO (preferred)
        PMP & Six Sigma (preferred)
        BA or BS degree or equivalent (preferred)
 
 
 
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