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Via // on-demand transit
New York    Posted: Friday, September 04, 2020
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The Expansion Director role requires a combination of intelligence, creativity, & leadership that few possess. This is an opportunity for a truly outstanding entrepreneur to shape the operation of our game-changing service. Youll need to be a consummate marketer, an operations workhorse, & an exceptionally creative problem solver.

What You'll Do:

  • Launch & manage Vias revolutionary mobility solution in various partner cities
  • Own ongoing operational execution & P&L for local partner markets, tirelessly working to scale processes & systems to drive rapid growth
  • Work closely with Vias General Manager of Partner Cities & the Via operations, marketing, & technology development teams to define, coordinate, & oversee all logistical & technical aspects of service development
  • Manage product expectations & development, working with our engineering team to distill requests & ideas into actionable next steps & technology features
  • Customize the Via application for new markets based on consumer insights, & sophisticated economics & marketing principals
  • Develop custom project management tools & processes to improve efficiency & effectiveness of the launch process, aiming to reduce the time it takes Via to customize its applications, algorithm & operations for a new market
  • Leverage Vias capabilities to inform the ongoing development of Vias expansion strategy
  • Ensure operational excellence, customer satisfaction, & an unbelievable product every day
  • Develop positive relationships with stakeholders & partners; foster a collaborative, cohesive, & energetic local presence
  • Develop relationships with policy makers, key players, & local partners 
  • Supervise the work of seven subordinates, with job titles ranging from Expansion Associate to Expansion Principals

Who You Are:

  • Hold a Masters Degree in Business Administration plus 2 years experience in the job offered
  • OR Operations Principal or closely related occupation including experience in working on the RideWithVia app conducting operations research, analyzing data, developing algorithms & solving flows in the app to improve operations.  Email resume to

Hours: 40+ hrs/week

Location: Via Transportation, 160 Varick Street, 4th Floor, New York, NY, 10013

Contact:  Sharon Lee, Director of People Operations 


At Via, we're at the cutting edge of mobility. Were building revolutionary technology thats changing the way people get around. It's on-demand transit on a mass scale; smart transportation thats friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the worlds biggest cities & is sought after by prominent transportation players globally. From New York to London, weve provided more than 50 million shared rides, & were growing at an astonishing rate. We have offices in more than 15 countries, projects in more than 50 markets, & a goal of hundreds of deployments by the end of 2019. If youre someone who relishes wearing multiple hats, never backs down from a challenge, & loves getting things done, wed love to hear from you!  

Via offers above market compensation packages & benefits, including equity, health insurance, & relocation assistance.

 Via is an equal opportunity employer.

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