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Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes & providing them with the platform & network needed to create value from old processes like procurement, invoicing, payments, & workflow. We recognize that business is both messy & social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.


Tradeshift Global Fintech Customer Success is searching for a Client Executivefor our Tradeshift Go Virtual Card Application to assume commercial, relationship, deployment, & expansion responsibilities for sales prospect targets & assigned customer accounts. As the primary Tradeshift GO point of contact, the Client Executive is responsible for both Subject Matter Expertise sales support & post sales customer success including relationship & escalation management, solution adoption, & growth strategies

Job Description

Account Development / GO Adoption

  • Develop trust relationships with a portfolio of major clients
  • Acquire a thorough understanding of key clients' needs & requirements
  • Expand relationships with existing clients by continuously proposing GO Use Cases that meet their objectives & grow charge volume
  • Serve as the communication link between key clients & internal teams
  • Resolve Client issues & deal with complaints to maintain trust
  • Prepare regular reports of progress & forecasts to internal & external stakeholders using key account metrics
  • Provide education & training on the value of Tradeshift GO
  • Work closely with Issuing Credit Card Partners to drive GO adoption
  • Attain revenue & charge volume targets assigned by the Global SVP of Sal

Strategic Leadership

  • Cross functional consultation on the integration of GO into BUY & PAY
  • Help to drive the T4T initiative to syndicate GO throughout Tradeshift
  • Facilitate Client feedback loop for TS Product Development regarding GO features, functionalities & revenue models
  • Collaborate with Product & Banking Alliances teams to drive the EAP-Virtual Card strategy ("Early Accounts Payables"), Payment Facilitation Strategy, & straight through processing Platform capability & the related Compliance requirements
  • Consult on Financial Operations for Early Payment solutions & related Banking & Compliance issues

What a day is like:
Serve as customer's primary point of contact for all GO App activities to include, relationship management, solution deployment & adoption, supplier enablement, growth/expansion, escalation management, & referenceability.

  • Proven experience as Client Executive or similar role
  • Sales & business minded, driven by targets
  • Experience in sales & providing solutions based on customer needs
  • Strong communication & interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills
  • Exceptional presentation skills & are highly persuasive
  • Ability in problem-solving & negotiation
  • BS/BA in business administration, sales or relevant field
  • 7+ years experience in account management & expansion
  • Strong performer with a thirst for success & un-phased by rejection
  • Outstanding communication skills, being both outspoken & a good listener simultaneously
  • Has an understanding of the Credit Card & Payments landscape
Additional Information

At our Headquarters in San Francisco, you'll be surrounded by the best & brightest in the industry, as well as a few of our furry friends. Your colleagues are wicked smart & some of the kindest & nicest people around. We're never assholes. You'll be given the opportunity to do creative problem solving for issues that actually matter, & have a real impact on the projects you are driving.
Our culture began day one when three Danes poured their brains, heart, & guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride & passion. One day you might find us having a ping pong matchin the middle of the work day, & then you'll find us handing off projects to colleagues in different time zones so we can continue progress around the clock.

TradeShifters come from various backgrounds & nations, & we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, & welcoming teammates from all walks of life.

We value diversity & we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

  • You love autonomy & the freedom to get your work done how you want
  • You like sharing your opinions & feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, & guts.
  • Career & professional development opportunities
  • Flexible hours & vacation policy
  • Supplemented cell phone plan
  • Lunch provided daily from local SF eateries & snacks
  • Fully paid 6 months parental leave
  • A competitive compensation package + equity
  • 100% covered medical, dental & vision benefits
  • Life, short & long-term disability insurance
  • 401k
  • Wellness & volunteer Programs
  • Fun company events like happy hours, outings & much more!

This is a full-time role based in our downtown San Francisco office.All your information will be kept confidential according to EEO guidelines.

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