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    Sign in  
Peloton // connected indoor fitness cycles
New York City    Posted: Friday, November 01, 2019
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Were looking for a proactive & collaborative self-starter to lead thePeople Shared Service Center (PSSC)function. An ideal candidate will demonstrate a strong focus on continuous improvement with an employee experience & culture building mind-set. This leadership role will oversee a team of Specialists who focus on: Immigration, Mobility, Leave Administration, Benefits Administration, Background Checks & Workers Compensation as well as a centralized Frontline People Support team focused on managing the needs of all frontline employees across our US office & field locations. This leader will establish a partnership with the broader People leadership team to support & enable processes related to the employee lifecycle.


  • Develop a global strategy & approach for our Shared Services programs
  • Plan for & anticipate short & long term People Support Specialist needs, following current trends
  • Establish Tier 1 & Tier 2 support workflows & processes
  • Ensure team members have necessary skillset for development & future organizational requirements
  • Partner with People Systems leader to align on configuration, usage & maintenance of current & future state HCM Systems
  • Develop short term mitigation plans to scale shared service operations in the absence of scalable systems & tools
  • Bring expertise on Service Center best-practices (including compliance management) while driving continuous improvement for a scalable & sustainable PSSC delivery model
  • Establish & ensure all SLAs within PSSC are consistently met/reviewed/revised as appropriate
  • Monitor, analyze, & report on key data through the development of appropriate metrics which measure the performance of the PSCC
  • Establish a plan for International PSSC support
  • Work in partnership with the People Systems team to ensure Employee Central systems effectively interface with other key business systems & PSSC processes
  • Promote & engage the business in regards to shared service delivery model & self-service direct access provisions
  • Design & implement transaction flow with People Tech
  • Develop Account Management processes for the external clients & vendors who support the PSSC programs (Immigration, Mobility, Benefits)
  • Create & maintain effective organization of responsibility, including training, coaching, recognition, workflow patterns, performance standards, delineation of duties & responsibilities, staffing levels & supervision for PSSC organization
  • Coordinate analytic, strategic & technical resources to meet client expectations & promote an excellent employee experience


  • Bachelors degree along with 10+ years of experience, or Masters degree with 5+ years' of people management

  • Previous leadership experience in an HR Shared Services Center or a similar customer-facing type of environment is preferred
  • Strategic leader with an aptitude for identifying, attracting & developing talent & building strong teams
  • Experience managing multiple employees across various locations or call center environment
  • Ability to work with highly sensitive & confidential materials
  • Expert-level use of SuccessFactors preferred
  • Proven ability to deal with conflict & diffuse difficult situations
  • Prior success in creating set-change improvements to people processes & creating a world-class employee experience
  • Ability to deliver within deadlines & strength in facilitating change on a broad scale


  • Proven effective utilization of Six-Sigma, Continuous Improvement, or Achieving Competitive Excellence (ACE) & a history of driving process improvements - Associate Certification desirable
  • Dynamic problem solver with strong accounting, analytical, decision-making & interpersonal skills
  • Demonstrated ability to develop creative solutions to address scaling challenges
  • Self-starter with willingness to take initiative, support strategic priorities, take ownership of assigned projects/initiatives, contribute to results & be committed to meeting tight deadlines
  • Exceptional planning skills & ability to manage multiple high-visibility projects simultaneously
  • Outstanding formal & informal presentation skills
  • Strong technical skills


Founded in 2012, Peloton is a global interactive fitness platform that brings the energy & benefits of studio-style workouts to the convenience & comfort of home. We use technology & design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, & Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks & challenging the status quo by continuously innovating & improving. Our team is made up of passionate brand ambassadors, & we know that together, we go far.

Headquartered in New York City, with offices, warehouses & retail showrooms in the US, UK & Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 & Fast50, as well as TIME's Genius Companies. Visit to learn more about joining our team.

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