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Warby Parker creates boutique-quality, classically crafted eyewear at a revolutionary price point.
New York City    Posted: Tuesday, March 12, 2019
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As a Keyholder Optician, youll strive to give our customers with an incredible shopping & ownership experience using your expertise, friendliness, & honesty. Youll also act as a leader within the store team, helping maintain internal systems & fostering a happy & productive environment for fellow employees.

What youll do:

Optician duties

  • Ensure flawless accuracy in taking & recording measurements & adjusting & fitting eyewear
  • Verify that our finished eyewear meets our optical standards as well as customers requirements & requests
  • Demonstrate exceptional product knowledge & accurately describe the features & benefits of various lenses & frames to our customers
  • Comfortably explain eyewear prescription terminology to customers

Floor Leadership

  • Set your store up for success each day by ensuring that all operational, service, & staff zoning procedures are executed to company standards
  • Drive sales on the floor by providing above-and-beyond customer service
  • Partner with store management to lead the optician team on the floor, at the Reference Desk, & in back of house
  • Act as the leader on the floor, driving store vision & purpose on the floor, as well as acting as the point of contact for all customer service & operational questions
  • Mentor team members by being visible & setting an example for what great service looks like
  • Maintain general store systems & execute operational responsibilities
  • Foster & support a productive employee culture in your store

Who you are:

  • A seasoned optician with 35 years of experience
  • An LDO in states requiring a license to dispense or an ABO in non-licensed states
  • Backed by prior experience as keyholder
  • Passionate about fashion, eyewear, & retail
  • Great at communicating clearly & effectivelyin person, on the phone, online, via carrier pigeonall of it!
  • Extremely detail-oriented & a master time manager
  • Able to project a professional, fashion-forward image
  • Excited by a fast-paced, ever-changing work environment
  • Dedicated to making people happy (customers & team members!)
  • A self-starter with energy to spare
  • Cool under pressure & capable of juggling a diverse set of responsibilities (including completing multiple concurrent assignments & handling multiple customers competing for your attention). No literal juggling of frames is required :)

About us:

Warby Parker was founded in 2010 with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels & designing our frames in house, were able to offer insanely high-quality eyewear at decidedly non-insane prices (i.e., from $95 with prescription lensesa fraction of the going price!).

In the last eight years, weve grown to over 60 retail locations in the U.S. & Canada, opened our first optical lab in upstate New York, & launched two of our own iOS apps. And for three years running, Fast Company has named us one of the worlds most innovative companies.

We also hold ourselves to the highest standards of social & environmental responsibility. This means lots of different things, like operating carbon-neutrally & distributing a pair of glasses to someone in need for every pair we sell. (Were big believers that businesses can scale & be profitable while doing good in the world.)

Of course, all work & no play makes a dull day, & no one likes a dull day. As an employee at Warby Parker, you can look forward to team outings, intramural sports, volunteering opportunities, & more. It also doesnt hurt that the team is just great company.

Some benefits & perks of working at Warby Parker:

  • Team performance-based incentive program
  • Health, vision, & dental insurance
  • Retirement savings plan with a company match
  • Paid Time Off policy including six paid holidays
  • Parental leave (non-birthing parents included)
  • A health-and-wellness stipend
  • Free eyewear (plus discounts for friends & family)
  • Frequent snacks, team outings, & workday celebrations
  • And more (just ask!)
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