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Via // on-demand transit
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Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As Senior Strategic Account Manager, you are the face of Via to our partners & the voice of our partners within our organization. In this dynamic role, you are responsible for building genuine & durable customer relationships & for converting those relationships into opportunities for long-term revenue growth. You will serve as our partners trusted advisor, providing strategic guidance on operational, go-to-market, & product-related issues. Simultaneously, you will be an internal advocate for partners within Via, championing new products & capabilities to facilitate the expansion of each partners service size & scope. 

Please note that this role is internally known as Partner Success Principal.

Watch Clelia talk about her experience in this role:

What You'll Do:

  • Develop a vision & strategy for each partner you manage by assessing each partners strengths & weaknesses, & assist partners in setting & achieving ambitious goals.
  • Build deep & trusting long-term partner relationships: Identify partner pain points, as well as opportunities for service growth & revenue generation.
  • Become an expert on the Via platform: Leveraging deep product knowledge, innovatively resolve partners pain points & identify opportunities for future product development. 
  • Analyze daily, weekly, & long-term service performance data, providing partners with actionable recommendations to improve their services quality, efficiency, & growth.
  • Leverage Vias deep & cross-functional team of experts in service optimization, algorithms, product, pricing, marketing, & rider & driver growth to produce data-rich analyses of each partners service & action-oriented recommendations for improvement.
  • Negotiate & sign contract renewals & service expansions to increase year-on-year revenue from each partnership.

Who You Are:

  • In addition to English, you are fluent in Dutch
  • You have a minimum of 5 years of relevant work experience, including experience directly advising & persuading, & negotiating with customers 
  • Data-driven & operationally savvy, you seek to leverage operational success into long-term partner retention & revenue growth 
  • Demonstrated record of building & fostering durable business relationships; you remain calm & collected when facing crisis or criticism, & celebrate customers successes with them
  • Quantitatively-inclined & data savvy: you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, & synthesizing raw numbers into simple, actionable recommendations
  • Able to travel & excited by the dynamic & mobile nature of this position

Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities & transit agencies, offering world-class software, service design, & operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive & authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, & voices are welcomed & celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.

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