The Technology Advisor will be responsible for providing consultative guidance to our most strategic customers to ensure successful adoption & expansion of the Sumo Logic product suite. By developing & maintaining a high level of customer engagement, the TA will partner with Account Management & the Customer to foster long-term strategic relationships to ensure every customer realizes full value from their investment with Sumo Logic.

With deep multi-domain expertise & an understanding of customer challenges & DevSecOps best practices, TAs leverage their business acumen, technology understanding, strategic leadership & operational capabilities to help customers develop their Security & DevOps objectives & rendering them to tactical programs based on SUMOs wide industry experience to achieve those objectives.   TAs engage broadly across organizations, focusing on C-Level executives & other IT & Business leaders to ensure customers get the most out of SUMO Logic.

Qualities:

Innovative

• Inquisitive mind & passion for learning about customers, industries & new approaches to doing things.  Technology Advisors love the application of technology to solve business challenges.  Some core skill generally include:
• Vision & solution-oriented problem solving.
• Understanding & interest in IT industry drivers, trends & technologies
• Driving innovation in the DevOps & Security spaces
• Translation of business initiatives & challenges into actionable roadmap & solutions
• Organizational change management & transformation, including methodologies & governance

Leadership & Influence

• Demonstrated ability to communicate, present & influence credibly & effectively at all levels of a customer's technology organization
• Motivate & inspire a multidisciplinary customer & internal Sumo Logic team to solve customer challenges without direct management responsibility
• Creatively solve problems with limited input & resources in a fast-paced, environment
• Strong teamwork, facilitation, & soft skills such as listening & empathy with the ability to:
• Balance conversations within groups
• Offer suggestions & improvements to process & work effectively with all personalities
• Drive towards building consensus

Technology Delivery

• Consultative approach, including the ability to translate customer needs into plans & drive/orchestrate outcomes
• Experience with implementing & supporting DevOps or Security systems (Splunk, DataDog, New Relic, Securnoix, etc).
• Sumo Logic product knowledge/Ability to Learn quickly & demonstrate product capabilities in response to customer opportunities & needs

Responsibilities:

Customer Advocate

• Understand & document customer process workflows
• Identify risks to the customer achieving their stated business goals & develop then assist in the execution of appropriate mitigation plans
• Co-create a personalized Customer Adoption roadmap that aligns corporate goals & what is possible, key business initiatives, KPIs, & a practical implementation timeline
• Serve as liaison between our customers & various SUMO Logic teams to ensure that needs / requirements critical to customer success are understood & effectively communicated, including gathering customer product feedback to shape product roadmap development

Strategic Consulting

• Evangelize Technology & the value that can be found from Data Analytics & SUMOs Observability & Security Products.
• Engage regularly with customers via workshops, operational & business reviews to evaluate needs & strategic direction & align with a clear roadmap
• Use storytelling to highlight customer value augmented with technical expertise by demonstration in the product
• Find, mentor, & develop process owners into SUMO Champions

Leadership

• Contribute internally to the Customer Success organization by sharing technical / domain knowledge & advancing best practices & advisory skills, including but not limited to:
• Lead & contribute to internal projects & initiatives
• Serve as a Subject Matter Expert (SME) for specific domain or process area
• Contribute thought leadership & best practice

Qualifications:

• Candidates must have a B.A. or B.S., ideally in an MIS, engineering or business-related discipline
• 5+ years Program Management, DevOps, IT Security and/or Consulting experience

Preferred Qualifications:

• 5+ years in DevOps, Observability or security teams with a leadership role communicating with C-Level executives.
• Consultative style & ability to communicate technical concepts to people of all backgrounds & skill levels
• Ability to turn data into action to make strategic recommendations
• Proven ability to build & maintain strong relationships with a diverse set of internal & external constituencies including C-Level Leaders & Senior Level executives
• Excellent organization, program/project management, time management, & communication skills
• Ability to lead cross functional business & technical teams to provide timely issue resolution
• Strong understanding of business processes & their integration into enterprise applications
• Willingness to roll up ones sleeves & assist wherever needed
• Ability to travel up to 35% of the time
• Experience with cloud-based/SaaS solution offerings a plus

About Us

Sumo Logic is the pioneer in continuous intelligence, a new category of software, which enables organizations of all sizes to address the data challenges & opportunities presented by digital transformation, modern applications, & cloud computing. The Sumo Logic Continuous Intelligence Platform automates the collection, ingestion, & analysis of application, infrastructure, security, & IoT data to derive actionable insights within seconds. More than 2,100 customers rely on Sumo Logic to build, run, & secure their modern applications & cloud infrastructures. Only Sumo Logic delivers its platform as a true, multi-tenant SaaS architecture, across multiple use-cases, enabling businesses to thrive in the Intelligence Economy.

#LI-Remote