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Sumo Logic // cloud-based log analysis platform
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The Technology Advisor will be responsible for providing consultative guidance to our most strategic customers to ensure successful adoption & expansion of the Sumo Logic product suite. By developing & maintaining a high level of customer engagement, the TA will partner with Account Management & the Customer to foster long-term strategic relationships to ensure every customer realizes full value from their investment with Sumo Logic.

With deep multi-domain expertise & an understanding of customer challenges & DevSecOps best practices, TAs leverage their business acumen, technology understanding, strategic leadership & operational capabilities to help customers develop their Security & DevOps objectives & rendering them to tactical programs based on SUMOs wide industry experience to achieve those objectives.   TAs engage broadly across organizations, focusing on C-Level executives & other IT & Business leaders to ensure customers get the most out of SUMO Logic.



  • Inquisitive mind & passion for learning about customers, industries & new approaches to doing things.  Technology Advisors love the application of technology to solve business challenges.  Some core skill generally include:
    • Vision & solution-oriented problem solving.
    • Understanding & interest in IT industry drivers, trends & technologies
    • Driving innovation in the DevOps & Security spaces
    • Translation of business initiatives & challenges into actionable roadmap & solutions
    • Organizational change management & transformation, including methodologies & governance

Leadership & Influence

  • Demonstrated ability to communicate, present & influence credibly & effectively at all levels of a customer's technology organization
  • Motivate & inspire a multidisciplinary customer & internal Sumo Logic team to solve customer challenges without direct management responsibility
  • Creatively solve problems with limited input & resources in a fast-paced, environment
  • Strong teamwork, facilitation, & soft skills such as listening & empathy with the ability to:
    • Balance conversations within groups
    • Offer suggestions & improvements to process & work effectively with all personalities
    • Drive towards building consensus

Technology Delivery

  • Consultative approach, including the ability to translate customer needs into plans & drive/orchestrate outcomes
  • Experience with implementing & supporting DevOps or Security systems (Splunk, DataDog, New Relic, Securnoix, etc).
  • Sumo Logic product knowledge/Ability to Learn quickly & demonstrate product capabilities in response to customer opportunities & needs


Customer Advocate

  • Understand & document customer process workflows
  • Identify risks to the customer achieving their stated business goals & develop then assist in the execution of appropriate mitigation plans
  • Co-create a personalized Customer Adoption roadmap that aligns corporate goals & what is possible, key business initiatives, KPIs, & a practical implementation timeline
  • Serve as liaison between our customers & various SUMO Logic teams to ensure that needs / requirements critical to customer success are understood & effectively communicated, including gathering customer product feedback to shape product roadmap development

Strategic Consulting

  • Evangelize Technology & the value that can be found from Data Analytics & SUMOs Observability & Security Products.
  • Engage regularly with customers via workshops, operational & business reviews to evaluate needs & strategic direction & align with a clear roadmap
  • Use storytelling to highlight customer value augmented with technical expertise by demonstration in the product
  • Find, mentor, & develop process owners into SUMO Champions


  • Contribute internally to the Customer Success organization by sharing technical / domain knowledge & advancing best practices & advisory skills, including but not limited to:
    • Lead & contribute to internal projects & initiatives
    • Serve as a Subject Matter Expert (SME) for specific domain or process area
    • Contribute thought leadership & best practice


  • Candidates must have a B.A. or B.S., ideally in an MIS, engineering or business-related discipline
  • 5+ years Program Management, DevOps, IT Security and/or Consulting experience

Preferred Qualifications:

  • 5+ years in DevOps, Observability or security teams with a leadership role communicating with C-Level executives.
  • Consultative style & ability to communicate technical concepts to people of all backgrounds & skill levels
  • Ability to turn data into action to make strategic recommendations
  • Proven ability to build & maintain strong relationships with a diverse set of internal & external constituencies including C-Level Leaders & Senior Level executives
  • Excellent organization, program/project management, time management, & communication skills
  • Ability to lead cross functional business & technical teams to provide timely issue resolution
  • Strong understanding of business processes & their integration into enterprise applications
  • Willingness to roll up ones sleeves & assist wherever needed
  • Ability to travel up to 35% of the time
  • Experience with cloud-based/SaaS solution offerings a plus

About Us

Sumo Logic is the pioneer in continuous intelligence, a new category of software, which enables organizations of all sizes to address the data challenges & opportunities presented by digital transformation, modern applications, & cloud computing. The Sumo Logic Continuous Intelligence Platform automates the collection, ingestion, & analysis of application, infrastructure, security, & IoT data to derive actionable insights within seconds. More than 2,100 customers rely on Sumo Logic to build, run, & secure their modern applications & cloud infrastructures. Only Sumo Logic delivers its platform as a true, multi-tenant SaaS architecture, across multiple use-cases, enabling businesses to thrive in the Intelligence Economy.


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