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Phreesia // customized patient intake for medical practices
Remote    Posted: Tuesday, February 09, 2021
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Phreesia is looking for a Help Desk Agent to join our growing team!  This individual will is responsible for the first level of technical & account administration support for internal staff at Phreesia. As the initial point of contact, you will be responsible for providing an excellent level of customer service while effectively troubleshooting & resolving technical problems & escalating issues as required.

What You'll Do:

  • Provide an outstanding experience to employees throughout the support process.
  • Manage multiple avenues of support requests including cases, telephone & e-mail.
  • Troubleshoot a wide range of programs, tools & hardware in use by all teams at Phreesia.
  • Effectively document reported issues & escalate through the ticketing software.
  • Manage & update ticketing software as support issues are resolved.
  • Contribute to the internal employee knowledge base to help reduce inbound help tickets.
  • Identify & suggest possible improvements on procedures.
  • Support the roll out of new tools & systems to all employees.
  • Act as both a Subject Matter Expert & Super User for designated set of tools.

What You'll Bring:

  • University degree required
  • Experience in a technical or customer support role
  • 1- 3 years of combined experience in a customer service role
  • Superior communication, interpersonal & telephone skills

Who We Are: 

At Phreesia, were committed to helping healthcare organizations succeed in a fast-changing landscapeand we need smart, passionate people to help us do it. Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing & enhance clinical care.

Basically, what you do here matters, & hard work does not go unnoticed. Not only does Phreesia care about our clients, we also care about our employees. In fact, were a three-time winner of Modern Healthcare magazines Best Places to Work in Healthcare award. If youre interested in consistent feedback & recognition, defined career paths, & the opportunity to work with driven & engaged colleagues in a dynamic industry, this may be the right opportunity for you. 

Benefits & Perks: 

  • Variety of health plan options, dental/ vision coverage, & short/long-term & life insurance plans 
  • 401k (USA) or RRSP (Canada) plan
  • Flexible working hours 
  • Unlimited vacation 
  • Mobile phone stipends & Internet reimbursement 
  • 100% paid maternity leave to our U.S. employees, as well as a generous maternity benefit to our employees in Canada. 
  • Tuition & certification reimbursement, as well as other professional development opportunities 

We strive to provide a diverse & inclusive environment & are an equal opportunity employer. 

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