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Pivotal // software & services
Media, Full Time    New York, New York    Posted: Monday, June 10, 2019
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Pivotals Story

As a recognized leader in disciplined agile & lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, & infrastructure with organizations core expertise & values. Our cloud-native platform & suite of data tools drive software innovation for many of the worlds most admired brands, helping enterprises move at start-up speeds & with greater business agility. We optimize for change & teach next-generation developers to create & build new solutions, & are committed to open source & open standards.

Our methodology is about evolving, in both development & innovation, & our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each & every project, & are guided by a purposeful missionto transform how the world builds software.


You love explaining how technology works. You believe that the word "technical" appears first in the title "technical writer" for a reason, yet you have a deep love of language. Your prose is snappy; you don't succumb to the temptation to add unnecessary flourishes. You have strong technical skills & love learning new technologies. Your bookshelf contains an equal mix of human language & computer language books.

You know that with complex systems, good documentation makes the difference between users floundering & users succeeding wildly. However, you judge your success by the overall success of your team.


At Pivotal Cloud Foundry we transform how the world deploys & scales software, & we are opinionated about how software should be built. We work hard to deliver platform capabilities so customers can accelerate their time to market for software solutions. Our engineers pair program, all-day every day, because we know it delivers remarkable results. They also work in small teams, & rotate between them frequently so that they are able to meet everyone in the organization.

Your Day

  • Write, review, & edit technical documentation in collaboration with other writers
  • Help ensure technical accuracy & writing quality, readability, & consistency across all our documentation
  • Support a culture of continuous process improvement
  • Curate, prioritize, & manage a backlog of documentation user stories

Desired Skills/ Experience/Other

  • Experience writing documentation for complex technical products. (You know how to explain the contents of a huge configuration file in such a way that a system operator sees configuration as a tractable task.)
  • Facility with the UNIX operating system. (You know how to tell what processes are running & how to list hidden dot files.You are comfortable in a UNIX shell.)
  • Knowledge of markdown or other markup languages that allow you to create documentation in flat text files. (You understand why flat text files are preferable for technical documentation because you have experience using source control to manage docs.)
  • Some hands-on experience with web development technologies & frameworks. You can read code & sometimes even write it.
  • Ability to dive into a complex distributed system & contribute while learning.
  • 5+ years of experience in a technical writing capacity.
  • BA/BS in a related field, or equivalent experience.
  • Must be willing to spend at least 1 day per week in the Palo Alto office.

We are an equal opportunity employer & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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