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ACV Auctions // online auto auctions
Buffalo, NY    Posted: Tuesday, June 18, 2019
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At ACV Auctions, you have the opportunity to be a part of a fast-growing automotive technology company. Our team is pioneering new technology & end to end service for the automotive industry. We are committed to making ACV Auctions a leader in the automotive wholesale industry. ACV is positioned to re-engineer the way the automobile industry buys & sells used vehicles. Our employees benefit from a relaxed yet intense entrepreneurial work environment with the chance to be part of a ground floor opportunity having an impact on the companys results from day one & grow as ACV Auctions does.

What is the Operations Lead role?

Our Operations teams are the glue that keeps our business running in the most efficient, customer focused & professional manner. As vehicles sell via our auction platform, our Operations team made up of the Titles, Transportation, Arbitration, Payments, Processing & Resolutions teams ensure that our customers receive the best buying & selling experience.

The Operations Lead will play a strategic role amongst the Operations teams. They will learn & become an expert in all aspects of how these teams operate in order to identify & implement process improvements, perform various operational tasks as needed & act as a lead in times when management if offsite or unavailable. This is an opportunity to learn our business from many angles & position oneself for future leadership opportunities within our growing company.

What youll be doing:

  • Learn & perform various operational tasks within our Operations teams, including Titles, Transportation, Arbitration, Payments, Resolution & Processing
  • Identify, propose & implement key process improvements
  • Act as a Lead & escalation point for associates when members of the leadership team may be out of the office or managing other priorities

What you will need:

  • A minimum of 5 years in a cross-functional operations role
  • Ability to identify problems & implement process improvements
  • Must be solutions oriented & persistent in the face of objections & obstacles while maintaining good relationships.
  • Positive attitude. Zero ego. Resourceful. Willingness to roll up sleeves (no job too big, no job too small).
  • Hands on experience leading process improvements/implementations.
  • Be detail oriented & organized. Highly self-directed & proactive, with the ability to manage a high-volume or work in a dynamic, fast paced environment.
  • Experience operating in a leadership capacity.
  • Ability to uphold & demonstrate the highest level of integrity in all situations.
  • Excellent organizational & administrative skills, attention to detail & follow up skills.
  • Ability to meet deadlines.
  • Ability to work independently.
  • Strong time management skills.
  • An eye for identifying & implementing process improvements.
  • Strong communication skills & ability to work across multiple functions.
  • Ability to multi-task & be comfortable in fast-paced operation.
  • Salesforce certification or administrative experience a plus.

What we will offer:

  • Competitive salary & benefits
  • Upbeat Innovative Culture
  • Professional training opportunities
  • Flexible schedules

ACV Auctions is an equal opportunity employer (EOE) & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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