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PagerDuty // digital ops management
Remote - US West    Posted: Tuesday, November 24, 2020
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Together we're building a company that will endure & products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture.

Whether it's conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.

We're building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Why We Need You;

As PagerDuty's Director of North America West Enterprise Customer Success, you will have the responsibility for leading a team of success managers for the western region of the United States. Under your leadership the team members will engage with PagerDuty's largest high tech strategic customers who have 360 relationships with us.  The role includes increasing product & platform adoption, improving renewal rates, & driving measurable customer business value to accelerate their digital journey.  Through alignment with Sales & Partner leadership, you will drive all aspects of leading & coaching the team to enable Pager Duty's growth in the enterprise business including reducing downgrades/churn & accelerating expansion. This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring & developing experienced team members, in creating a culture of customer centricity, operationalizing success plans & continuous learning & delivering industry leading customer success outcomes. 
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