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Peloton // connected indoor fitness cycles
 
Engineering, Full Time    New York City    Posted: Monday, June 13, 2022
 
   
 
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JOB DETAILS
 

ABOUT THE ROLE

The Field Quality Engineer is the product quality representative connecting the field with the Operations, Manufacturing, & Design teams within Peloton. You have the technical ability, problem solving skills, & communication skills to troubleshoot, diagnose, & solve issues alongside our field operations team. Your quick response brings immediate issue awareness & drives resolution to resolve & prevent issues. You're an individual who is independent, highly motivated, super organized, hyper-flexible & enjoys working in a collaborative team environment to improve product quality. 

YOUR DAILY IMPACT AT PELOTON

  • Analyze Customer Support, Field Operations, & COQ trends & work with Hardware Engineering, Sustaining Design & Manufacturing teams to provide detailed data, parts, units to understand root cause & corrective actions
  • Manage communication & documentation of Field Failure Analyses performed at Quality Lab in coordination with Field Quality Engineering Technicians. This includes categorizing issues, establishing metrics & tracking updates
  • Support the launch of new products & participate in the Early Field Failure Analysis process
  • Responsible for the creation of Standard Operating Procedures to be provided to Customer Support, Field Technicians, & other parties
  • Facilitates the communication of customer concerns, issues, & trends to all functions including suppliers
  • Work closely with the US & Asia teams to drive & close root cause identification activities in order to improve product quality

YOU BRING TO PELOTON

  • BS in mechanical engineering, manufacturing engineering, electrical engineering, or other technical discipline.
  • 5 or more years experience 
  • Exceptional project management & organizational skills
  • Strong presentation & communication skills
  • Proven track record for driving & closing cross-disciplinary projects using the 8D problem solving method
  • Lean/Six Sigma, Green or Black Belt a plus
  • Experience with ISO 9001 a plus

 #LI-CS2

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
 
 
 
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