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Coordinator, Community Engagement

The Community Engagement Coordinator(CEC) is an Alfred Brand Ambassador with a strong field presence & drive to increase engagement & enrollment.  Further, the CEC is responsible for building & maintaining relationships based on trust with members & building teams via the delivery of high-quality events & service delivery.  The ideal CEC is a highly motivated community builder that delivers on exceptional experiences within the buildings

Specifically, the CEC excels at:

  • Building relevant relationships within the buildings & the community
  • Communicating the Alfred Brand Services in a compelling way that causes residents to enroll & book the first service
  • Coordinating Best In Class experiences via the Event Look-book
  • Understanding the individual needs of the buildings they support

Specific Responsibilities

Increase Building Enrollment & Spend

  • Support the Community Engagement Manager in on the ground communication with residents
  • Continually promote the Alfred platform & Alfred services to our members, prospective members, & other residents, encouraging service engagement & increases in overall service utilization
  • Ensure all Alfred Marketing (ie events, launch, promotional, etc)  meet brand standards & are placed in highly visible locations in the buildings 
  • Works with building teams in conjunction with CEC to deliver on all enrollment strategies 
  • Provide pertinent information back to the regional team around building activity, leadership changes needs etc

Build/Maintain Resident & Property Team Relationships

  • Develop relationships with residents & building partners that facilitate your ability to anticipate or identify needs in their lives
  • Create relationships with the building team to ensure you are integrated into the property to better promote the Alfred Service
  • Work to know & understand the community in & around your buildings with the focus on supporting local businesses keeping EDI efforts in mind.

Event Hosting & Execution

  • Host/Execute activation events (Popups) to drive enrollment & support resident conversion to 1st service.
  • Work with HomeQ support team to host unique building events to get to know residents & increase resident enrollment with Hello Alfred.
  • Ensure all relevant tasks are completed (setup, breakdown, event attendee tracking, etc) & a recap of the event is sent within 24 hrs to the CEC

Specific Requirements

  • Trustworthiness, empathy, integrity, & an aspiration for excellence
  • Self-motivation & strong innovation management skills
  • Interpersonal savvy & an ability to interact with people
  • Strong written & verbal communication skills
  • Role model for Alfred team
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