Account Manager - Team Lead
Location: Dusseldorf

About DoubleVerify:
Founded in 2008, DoubleVerify (DV) is the leading independent provider of marketing measurement software, data & analytics that authenticates the quality & effectiveness of digital media for the worlds largest brands & media platforms. DV provides media transparency & accountability to deliver the highest level of impression quality for maximum advertising performance by bringing transparency & accountability to the market & ensuring ad viewability, brand safety, fraud protection, accurate impression delivery & audience quality across campaigns to drive performance. DV has helped hundreds of Fortune 500 companies across every major vertical, including financial services, telecom, automotive, retail, CPG, travel, luxury & pharmaceuticals gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem. Lets build a better industry.

Position Overview

As a Team Lead you will be accountable for the people management of Account Managers based in Dusseldorf & London, in addition to managing a strategic account portfolio for the company. You will work very closely with management & cross department teams such as Implementation, Finance, Sales, Product Management, & Engineering to ensure delivery of world-class customer service. The Team Lead plays an integral role in recommending & implementing strategies for driving ongoing client product needs. The Team Lead is also responsible for educating customers & team members on all aspects of the DoubleVerify product suite & how products can be leveraged to meet their goals & objectives.

Responsibilities:

• Development & oversight of the DACH, Central & Eastern European Account Management team
• Evaluate team & individual performance against personal goals
• Constantly monitor & improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, & fulfilment processes
• Enforce, monitor & enhance all campaign-related policies & procedures
• Manage and/or participate in ongoing process improvement initiatives
• Provide strategic & tactical service to complex, high touch customer base
• Proactively oversee assigned portfolio, identifying growth opportunities & up-sell potential within existing client base
• Ensure the quality of services & solutions, including satisfactory resolution of all support requests, & troubleshooting of all reporting, ad-serving & data issues
• Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout
• Understand & effectively communicate DoubleVerifys value proposition, technology, & partnerships as relates to growth of current & prospective client accounts
• Develop & maintain strong relationships with internal stakeholders across Product, Marketing, Sales & Finance
• Develop & maintain strong relationships with clients across senior & mid-management levels
• Participate in client meetings to understand partner goals & objectives
• Manage & participate in ongoing process improvement initiatives
• Attend offsite meetings, conferences & industry events as necessary  

Qualifications:

• Strong customer facing experience & a deep understanding of the digital media/advertising industry

• Direct team management experience in a fast-paced environment
• Exceptional working knowledge of Microsoft Excel & PowerPoint
• Salesforce experience of building reports & defining client organization hierarchy
• Strong process management & analytical skills
• Strong organizational skills, rigorous attention to detail, drive for excellence, & a positive can-do approach
• Proven ability to balance the need of the customer while maintaining corporate objectives
• Ability to work with internal & external customers to find solutions to challenges
• Passion & desire to play a key role in driving new business to success in the advertising technology space
• Bachelors degree from an accredited university
• Ability to conduct business in multiple languages is highly desirable