At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the worlds largest networks that powers trillions of requests per month. Cloudflare protects & accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance & a decrease in spam & other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer & named to Entrepreneur Magazines Top Company Cultures list.
We realize people do not fit into neat boxes. We are looking for curious & empathetic individuals who are committed to developing themselves & learning new skills, & we are ready to help you do that. We cannot complete our mission without building a diverse & inclusive team. We hire the best people based on an evaluation of their potential & support them throughout their time at Cloudflare. Come join us!
About the Department
The Partner team works hard to grow the Partner ecosystem around Cloudflare. Channel Account Managers, Partner Development teams, & Partner Solutions Engineers all support partner businesses as they grow & scale with Cloudflare. All working together to help our customers adopt Cloudflare & create great Internet-enabled experiences.
About the Role
You are dedicated to the service delivery & operational success of Cloudflares Service Partners. You will be the process & technical application expert that helps our partners build & scale professional & managed service offerings to ensure our end-customers receive an amazing Cloudflare experience. As a service delivery manager, you will drive & manage engagements with the worlds most innovative service companies to help them deploy, support & operationalize partner business models & service delivery around Cloudflares global network. Youll primarily manage continual enablement projects, partner consultations & empower ongoing partner services that drive satisfaction from our partners & their customers. Your technical knowledge of Cloudflares solution, industry expertise, familiarity with partner go-to-market models & ability to manage large cross-functional projects will allow you to act as a trusted advisor for your partners alongside Cloudflares Partner Success Managers, Channel Account Managers & Solutions Engineers.
You are passionate about technology & going above-and-beyond for your customers. You are self-driven, naturally curious, & an avid client advocate. You look forward to joining a growing team & to helping define & develop Service Delivery at Cloudflare.
- Record of success in navigating & driving engagements with large IT organizations with a focus on managed or professional service delivery
- Previous Consulting,Technical Account Management, or Project Management experience
- Ability to prioritize, multi-task, & perform effectively under pressure while helping partners drive successful customer engagements & outcomes
- Understanding of application, server, & network security & performance concerns
- Understanding of DNS, TCP/IP, HTTP, TLS, & related protocols
- Enablement & training experience a plus
- Some API experience a plus
- Bachelors degree in Computer Science, Math or related field
- Travel 25-30%
- Direct experience supporting global partnerships
- MBA or technical graduate degree
- Fluency in additional languages
What Makes Cloudflare Special?
Were not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free & open Internet.
Project Galileo: We equip politically & artistically important organizations & journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state & local governments have the highest level of protection & reliability for free, so that their constituents have access to election information & voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
Sound like something youd like to be a part of? Wed love to hear from you!
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people & place great value in both diversity & inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at email@example.com or via mail at 101 Townsend St. San Francisco, CA 94107.