Wattpad is a global multiplatform entertainment company whose vision is to entertain & connect the world through stories. Since 2006, we've been on a mission to use the power of community & technology to unleash the full potential of stories to the world. Every month 70 million people around the world spend over 15 billion minutes on Wattpad to share & discover stories they can't find anywhere else. Our brand banner includes: Wattpad, Tap by Wattpad, Wattpad Labs, Wattpad Studios, & Wattpad Brand Partnerships. We're proudly based in Toronto, but our reach is global. Come build the future of entertainment & storytelling, & write your next chapter with us!
In this exciting role as a Community Support Associate, you will use your superb problem solving skills to delight our community of over 70 million users. You will work across platforms on a range of mobile devices, tablets & web browsers to resolve support tickets. The Community Support Associate will also ensure that questions are addressed in a timely manner while keeping up professional standards expected by the industry & effectively communicating user sentiment across the company.
You must be extremely comfortable with the Internet, mobile devices, & multitasking. If you have an entrepreneurial spirit, love helping others, & an inquisitive mind, you might just be the perfect Community Support Associate.