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FanDuel // one-day fantasy sports
Jersey City, New Jersey    Posted: Wednesday, July 10, 2019
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About Us:

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, & leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, & TV/media, including FanDuel, Betfair US, DRAFT, & TVG. FanDuel Group has a presence across 45 states & 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, & Scotland.

We are looking for Part-Time Seasonal Customer Support Agents to become part of our team to support our users on Sportsbook & Casino products for Major Sporting Events across the globe.

Sample Schedule:

Thursday 6pm-10pm

Saturday 11am-7pm

Sunday 11am-7pm

Monday 6pm-10pm

As a player on the FanDuel Group Customer Support team, you will:

  • Be part of a collaborative team using email, chat, & phone support to rapidly resolve issues & inquiries, exceed expectations, & deliver outstanding support to our growing community of avid sports fans
  • Think creatively & passionately about ways in which we can make every user interaction meaningful & provide the best customer experience possible
  • Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, & resolve issues
  • Help share user insights & trends to all areas of the business including product, marketing, & operations
  • Monitor for critical site issues & escalate to the proper channels to ensure a speedy resolution
  • Get a chance to make sports more exciting for our quickly growing customer base.

Basic Requirements:

  • Licensure: Must be 21+ to apply for required licensing as mandated by various state racing & casino regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
  • A desire to keep our customers engaged & satisfied with excellent communication skills
  • A quick & creative problem-solving mind
  • Ability to learn & adapt to change in a rapidly developing industry
  • Experience collaborating with colleagues across the nation
  • Empathy, curiosity, humility, consummate professionalism & reliability
  • Enthusiasm for varied responsibilities
  • Wide variety of shifts available, flexibility is essential. Weekends are mandatory
  • Fast-paced customer support experience essential

Major Bonus Points:

  • A love & deep knowledge of sports is a plus
  • Being a current New Jersey Casino Gaming License holder is a plus but not essential (if unlicensed, successful candidates will be licensed)
  • Experience & proficiency with help desk software (ZenDesk, Oracle, etc.)
  • Great attention to detail & highly organized
  • Multi-task abilities with a focus on quality of work
  • Superior interpersonal skills & emotional intelligence
  • Experience & proficiency with payment processors (Global Pay, PayPal, Pay Near Me, etc.)

Hard work comes with perks:

  • A casual, spirited, & challenging work environment
  • Team nights out & social events
  • A chance to have a voice in the company & influence change for a highly passionate user base

If you're driven, competitive, & like to win, why not work at FanDuel Sportsbook? Apply today.

FanDuel is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.

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