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Looking for a job to get you out of bed?

Casper ( believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep productsincluding mattresses, pillows, bedding, & furnituredesigned in-house by the Companys award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns & operates Sleep Shops across North America & its products are available at a growing list of retailers.

Casper is seeking a highly motivated, analytical, & operationally-minded individual with a minimum of 5 years of relevant experience to join its Finance Team as Manager, Wholesale Customer Compliance & Chargebacks. This individual will report into the Senior Director, Accounting & own the chargeback process, working collaboratively with a range of cross-functional partners, specifically our Wholesale & Logistics/Operations teams.  

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do:

  • Supervise & direct chargebacks by ensuring daily production of claims processing, & timely write offs against accruals established
  • Work cross functionally to help manage chargeback compliance meetings working with Wholesale & Logistics to identify & fix root causes 
  • Work with the Accounts Receivable, FP&A, & Accounting to develop a chargeback roll forward to assess monthly chargeback reserves required vs accruals established.
  • Help evaluate & develop meaningful KPI's to track & manage chargeback activity & resolution
  • Own credit memos, marketing expenses, invoices & deductions, & track allowances   
  • Utilize partners portals to assess chargebacks
  • Maintain & manage inter-departmental relationships as well as with outside customers/vendors to oversee chargeback collection process 
  • Work with IT to create appropriate chargeback reports inclusive of all outstanding chargebacks, including appropriate reason codes for each chargeback 
  • Capture chargebacks & contractual obligations & dispute line item by item, assigning responsibility to appropriate parties
  • Oversee chargeback coding process to ensure appropriate reason codes as defined are being used 
  • Lead cross functional chargeback status meetings to review chargebacks & status of collections 
  • Work with third party collections agency (e.g. Altus, Amazon Experts, etc.) to coordinate collection of receivables   

Our dream candidate has

  • Worked in a wholesale customer compliance capacity for 5+ years 
  • Familiar with customer collections portals (e.g. Amazon, Costco, Target, Wal-mart, etc.) & experience managing team to execute collections process 
  • Experience with ERP systems (JD Edwards is preferred) 
  • Detail oriented - Exercise extreme attention to detail; is accurate, organized, & productive
  • Good judgment - Exercise critical thinking, analyzing, & taking ownership of outcomes
  • Advanced experience & competency working with Excel
  • Excellent interpersonal & communication skills 
  • Excellent analytical, negotiation, & problem-solving skills
  • Planning & organizational skills to balance & prioritize work
  • Ability to work in a dynamic environment

The syrup on your waffles

  • Participation in our HQ bonus program for some splurging.
  • Medical, vision, & dental insurance to help you with those coughs or cavities (too many waffles)
  • Unlimited vacation policy. We believe in the power of rest so take the time you need to recharge.  
  • Work from Anywhere program where you can work anywhere around the world for up to 4 weeks per year
  • A full gifted bed set when you join & product discounts for friends & family!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

Pursuant to the Companys COVID-19 mitigation protocols, individuals must show documented proof that they are fully vaccinated against COVID-19 upon commencing employment, subject to applicable state & local laws & legally required exemptions, including a medical condition, disability or sincerely-held religious belief. Reasonable accommodations will be considered on a case-by-case basis for exemptions to the vaccination requirement in accordance with applicable law.

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