Who we are
Drizly is the world's largest alcohol marketplace & the best way to shop beer, wine & spirits. Our customers trust us to be part of their lives - their celebrations, parties, dinners & quiet nights at home. We partner with the best retail stores in over 100 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing & a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that permeates Drizly. We have a desire to question, to understand, to figure it out. We value not just the truth but the process to get to the truth, to deliberate, decide & then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team.
We are blazing a trail in an industry that hasn't changed in nearly a century, & that doesn't scare us (well, not all the time) -and even when it does, it doesn't stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are an enthusiastic problem solver with natural leadership skills. You're a super communicator, both written & verbal, & thrive in fast-paced, collaborative environments. You have a knack for creating strong morale & spirit within your team, sharing wins & failures while also fostering open dialogue without being afraid to hold the team accountable. You have a strong sense of self & are able to work effectively with a team or individually. You lead by example & are comfortable providing timely information in a way to empower others to make accurate decisions. You have a proven track record of success & 2 years working with a Customer Experience team in the tech space.
What the role is
In this Team Lead role, you will be an integral part of the Customer Experience team, responsible for leading a team that delivers exceptional consumer experiences. Your primary focus will be motivating & managing a team of ~5 highly motivated & enthusiastic Customer Experience Representatives, providing coaching & mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, & technology & actively assist representatives to ensure timely resolution & consistency for consumers. You should be comfortable with consumers, as well as working with leadership to escalate & resolve issues. You will support the Manager of Customer Experience to support our company goals.
People who do well on the Operations team at Drizly are authentic, curious, carry a can-do attitude, & find it exciting to strategically develop the processes within which Drizly operates.