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Plaid // democratizing financial services thru tech
San Francisco / New York / Remote    Posted: Wednesday, September 29, 2021
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We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools & experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo & SoFi, several of the Fortune 500, & many of the largest banks to make it easy for people to connect their financial accounts to the apps & services they want to use. Plaid's network covers 11,000 financial institutions across the US, Canada, UK & Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London & Amsterdam.

With such great growth & reach comes great responsibility - to consumers, customers, & the financial space we're helping to transform. We care deeply about making sure our policies & processes are transparent, digestible, & in the best interest of consumers, & we take security very seriously. So if people have questions about managing their data, we want to be there to help. Our goal is to provide a platform & support experience that empowers consumers with the tools & knowledge they need to be in control of their financial data.

As a Support Specialist focused on the consumer experience, you will need to be a powerhouse executor, determined to provide a seamless consumer experience to the people who inspired Plaid's mission: consumers. You'll work directly with consumers via email to help them navigate tools we build to give them control over their data & exercise their data protection rights. You'll also investigate complex problems, provide guidance on sensitive issues, & answer lots of important questions. Ultimately you'll provide support that gives consumers the information they need to make the best decisions for themselves.

You're likely to succeed in this role if you love helping people, can work efficiently with a variety of functions & teams, & have a knack for charting a path forward when there's not always a clear playbook.
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