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NEXThink // employee experience management software
, Full Time       Posted: Tuesday, March 24, 2020
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Company Description

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation & employee feedback, Nexthink gives IT teams the insight they need to empower & even delight people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain & UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, & equity in the workplace. Nexthinkers are multinational & multilingual, & come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions & foster innovation for the modern digital employee experience. Join us today!

Job Description
  • You will act as the customer advocate & will engage with our customers to deeply understand how Nexthink is helping very large organizations to improve their digital employee experience;
  • You will build the product vision of your team;
  • You will lead the ideation & the launch of new product integrations in the ServiceNow platform with the help of our UX designers & engineers;
  • Based on customer feedback & your personal experience you elaborate user stories, assess value, develop cases & prioritize stories, epics & bugs to ensure team is creating maximum value in alignment with product strategy.
  • Participate in scrum meetings, including grooming, sprint planning, stand-ups, retrospectives & demos.
  • Keep up with Agile & Product Management best practices.
  • Document new features & train Nexthink partners, sales engineers & consultants about new releases.
  • Follow our competitors & keep up to date with the industry.

  • BSc/MSc in a technical field;
  • 8+ years of experience working in the IT field (Support, Service Delivery, Business Services...)
  • Desired 3 or more years' experience working as a Product Manager/Product Owner;
  • Experience working with ITIL processes like Incident Management & Change Management;
  • Good knowledge of the IT challenges faced by large organizations;
  • Very good customer empathy;
  • Good knowledge of agile development;
  • Good experience working with consultants & partners in a B2B context;
  • Proven ability to drive complex projects with minimal oversight, delivering results incrementally & pragmatically.
  • You are enthusiastic about working in an international, collaborative & fast-paced environment & learning new technologies;
  • Professional-level English, spoken & written.
  • Preferred some previous experience with ServiceNow

Additional Information

This is an exceptional opportunity to join a fast-growing, successful & innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness & collaboration.

  • Location: Santiago Bernabeu(Madrid).Our office is conveniently located, & it is very pretty & cool! Don't believe us? Let us know in advance & come check, we can invite you for a coffee.
  • Permanent Contract.
  • Ticket Restaurant, Private health Insurance & Gym discount on subscriptions.
  • You can choose to adhere to a flexible retribution plan for kindergarten & transport tickets.
  • Possibility to work from home 1 day a week.
  • Willing to travel from time to time
  • Flexible Hours, so when you do your 40 hours a week, you can leave earlier on Fridays.
  • 50% off on English / Spanish classes.
  • Fresh fruit, cookies, & occasionally some soft drinks as well.
  • Pizza talks once a month (knowledge pills + pizza!), you can just listen, or even present something you are passionate about.
  • We host the Madrid Scrum Alliance user group every other month, which are a great learning & networking opportunity.
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