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As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Visa Innovation & Design group consists of experts in design, research, payments, facilitation & technology. We work on exciting projects & co-creations, solving complex problems. We combine Design Thinking with innovative research approaches, & technology to deliver insightful & actionable outcomes & concepts.

Reporting Directly to the Head of Innovation & Design for CEMEA, the Director - Innovation Engagements is the face of the Innovation Center for clients, visitors, internal teams who want to request the Innovation & Design team's services, & stakeholders who want to understand what the I&D team is delivering on.

As a Director, Innovation Engagement, you'll be a key leader driving Visa's new way of partnering our ecosystem to innovate. You'll be running 6-8 week engagements with our most strategic key partners & clients to identify opportunities to innovate with the user in mind, build solutions that address user needs, & ensuring those solutions succeed in the market. The six week engagements will culminate in a three-day sprint, where you'll use best in class HCD & agile techniques to make magic happen. Throughout the engagement, the joint partner + Visa team will be under your leadership & vision to build something that will succeed in market, in record time.

You'll be involved in the early stages of research, ideation & storytelling & collaborate with multi-disciplinary teams through the iteration & implementation process. A natural collaborator, you'll lead co-creation engagements, bringing together client partners, designers, technologists, product stakeholders & subject matter experts & inspire & lead solutioning discussions.

This role would ideally suit someone looking to make a move from an Agency/Consultancy role into an in house role.

Role specifics:

Lead Co-creation projects with Visa's largest clients & strategic partners across CEMEA

  • Run a cross-functional team of designers, engagement managers, product experts & technologists over a 6-week engagement culminating in a 2-4 day facilitated sprint

  • Use best in class design thinking & agile methods to Discover, Design, Develop & Deploy new innovations

  • Discover: Lead market immersions to understand user needs & preferences

  • Design: Lead teams of designers & clients to build & quickly iterate new user journeys & prototypes

  • Develop: Lead developers to build coded prototypes & target solution architectures that use Visa capabilities

  • Deploy: Equip the client + Visa teams with strong rollout plans, governance, & business model tools to ensure that the co-created solution succeeds in market

  • Use exceptional project management, facilitation & leadership skills to inspire the joint Visa + client / partner team to deliver their best through the six-week sprint\

  • Be equally effective running engagements in Visa's CEMEA Innovation Centers (Dubai, Moscow) or any of the 92 markets served by the region

  • Lead innovation immersion Tours with clients in the Visa Innovation Center, & display the latest & future application of technology in payments

  • Structure & facilitate client Discovery Sessions:

    • Discussing major industry & technology trends & payment innovations

    • Understanding client's needs, pain points & priorities & be able to link trends & innovations directly to client strategy

    • Identifying payment innovation opportunities

    • Driving positive outcomes & concrete next steps

Client Leadership

  • Develop robust, proactive pipeline of tangible collaboration/prototyping projects with clients/partners that will drive c-level sponsorship & engagement

  • Build trusted advisor relationships with key clients & partners in the industry

Team Leadership

  • Lead & inspire large & diverse teams of 15-30 client + Visa staff for 6 weeks during co-creations, providing clear vision, direction, & allocating roles based on skills, strengths & need

  • Directlyor indirectly manage teams of designers, developers & product experts in swarm staffing models on co-creations


  • Provide thought leadership in payments & related aspects, in order to develop a vision for specific areas of innovation, identify key innovation opportunities for Visa & our clients, & identify potential partners

  • Build a repeatable & scalable client/partner engagement strategy, encompassing understanding of their innovation agenda & capabilities & communication of the Visa innovation agenda

  • 12+ years of experience in top-tier consulting or strategy, with experience in technology working in client focused functions

  • Proven capabilities in leading design thinking/co-creation engagements with virtual teams that include Managers & Executives at senior levels - communication, presence, thought leadership & gravitas

  • Substantial client facing experience with the ability to translate client & partner needs into meaningful problem statements, engagements & tangible collaboration/prototyping outcomes

  • Experience running customer experience centers focused on helping clients solve real business issues

  • Outstanding facilitation skills, ideally with formal training & sprint management experience

  • Strong project/program management skills to successfully manage multiple, concurrent work streams

  • World-class client-facing skills & proven ability to engage with C-level executives & drive commercial outcomes

  • Degree qualified in business and/or design. Post graduate qualifications highly desirable

  • Formal qualifications in Human Centered Design/UX/Agile is a huge plus

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