Company Description|Job Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
The Visa Innovation & Design group consists of experts in design, research, payments, facilitation & technology. We work on exciting projects & co-creations, solving complex problems. We combine Design Thinking with innovative research approaches, & technology to deliver insightful & actionable outcomes & concepts.
Reporting Directly to the Head of Innovation & Design for CEMEA, the Director - Innovation Engagements is the face of the Innovation Center for clients, visitors, internal teams who want to request the Innovation & Design team's services, & stakeholders who want to understand what the I&D team is delivering on.
As a Director, Innovation Engagement, you'll be a key leader driving Visa's new way of partnering our ecosystem to innovate. You'll be running 6-8 week engagements with our most strategic key partners & clients to identify opportunities to innovate with the user in mind, build solutions that address user needs, & ensuring those solutions succeed in the market. The six week engagements will culminate in a three-day sprint, where you'll use best in class HCD & agile techniques to make magic happen. Throughout the engagement, the joint partner + Visa team will be under your leadership & vision to build something that will succeed in market, in record time.
You'll be involved in the early stages of research, ideation & storytelling & collaborate with multi-disciplinary teams through the iteration & implementation process. A natural collaborator, you'll lead co-creation engagements, bringing together client partners, designers, technologists, product stakeholders & subject matter experts & inspire & lead solutioning discussions.
This role would ideally suit someone looking to make a move from an Agency/Consultancy role into an in house role.
Lead Co-creation projects with Visa's largest clients & strategic partners across CEMEA
Run a cross-functional team of designers, engagement managers, product experts & technologists over a 6-week engagement culminating in a 2-4 day facilitated sprint
Use best in class design thinking & agile methods to Discover, Design, Develop & Deploy new innovations
Discover: Lead market immersions to understand user needs & preferences
Design: Lead teams of designers & clients to build & quickly iterate new user journeys & prototypes
Develop: Lead developers to build coded prototypes & target solution architectures that use Visa capabilities
Deploy: Equip the client + Visa teams with strong rollout plans, governance, & business model tools to ensure that the co-created solution succeeds in market
Use exceptional project management, facilitation & leadership skills to inspire the joint Visa + client / partner team to deliver their best through the six-week sprint\
Be equally effective running engagements in Visa's CEMEA Innovation Centers (Dubai, Moscow) or any of the 92 markets served by the region
Lead innovation immersion Tours with clients in the Visa Innovation Center, & display the latest & future application of technology in payments
Structure & facilitate client Discovery Sessions:
Discussing major industry & technology trends & payment innovations
Understanding client's needs, pain points & priorities & be able to link trends & innovations directly to client strategy
Identifying payment innovation opportunities
Driving positive outcomes & concrete next steps
Develop robust, proactive pipeline of tangible collaboration/prototyping projects with clients/partners that will drive c-level sponsorship & engagement
Build trusted advisor relationships with key clients & partners in the industry
Lead & inspire large & diverse teams of 15-30 client + Visa staff for 6 weeks during co-creations, providing clear vision, direction, & allocating roles based on skills, strengths & need
Directlyor indirectly manage teams of designers, developers & product experts in swarm staffing models on co-creations
Provide thought leadership in payments & related aspects, in order to develop a vision for specific areas of innovation, identify key innovation opportunities for Visa & our clients, & identify potential partners
Build a repeatable & scalable client/partner engagement strategy, encompassing understanding of their innovation agenda & capabilities & communication of the Visa innovation agenda
12+ years of experience in top-tier consulting or strategy, with experience in technology working in client focused functions
Proven capabilities in leading design thinking/co-creation engagements with virtual teams that include Managers & Executives at senior levels - communication, presence, thought leadership & gravitas
Substantial client facing experience with the ability to translate client & partner needs into meaningful problem statements, engagements & tangible collaboration/prototyping outcomes
Experience running customer experience centers focused on helping clients solve real business issues
Outstanding facilitation skills, ideally with formal training & sprint management experience
Strong project/program management skills to successfully manage multiple, concurrent work streams
World-class client-facing skills & proven ability to engage with C-level executives & drive commercial outcomes
Degree qualified in business and/or design. Post graduate qualifications highly desirable
Formal qualifications in Human Centered Design/UX/Agile is a huge plus