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cleaning & smart services for office ops
 
New York City    Posted: Wednesday, April 03, 2019
 
   
 
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JOB DETAILS
 

About Managed by Q:

Managed by Q is the platform for office management. We help the worlds leading companies build, design, staff, & manage their workplaces. By connecting office operations teams to dedicated workplace experts & top commercial service providers, Managed by Q enables companies to create inspiring offices & a deliver a great workplace experience for their teams.

Managed by Q was founded in 2014 with a vision of changing how we interact with our workspaces. Today, our team helps thousands of companies nationwide operate their offices & create an environment that inspires their teams best work. Empowering others & building diverse & inclusive teams are core to Managed by Qs mission. We are committed to creating good jobs, helping small businesses grow, & enabling companies to focus on what they do best. Managed by Q is headquartered in New York, with offices in San Francisco, Los Angeles, Chicago, & Boston. Managed by Q is backed by the worlds leading investors, including Google Ventures, RRE, Homebrew, Greycroft, & Staples. If you have a love of learning, are drawn to hard problems, & want to spread opportunity within your community, wed love to meet you.

About the role:

As a Cleaning Supervisor, you are ultimately responsible for providing & maintaining the highest service quality at a number of client locations. This is achieved by coaching operators, assessing the space, & providing efficient recommendations. Our Supervisors work closely with internal employees & clients to understand the ever-changing requirements of each workspace.

About you:

  • You are an organized, diligent, hard working leader & a great communicator. You only need to be asked something once & you internalize it & act on it.
  • You are always professional -- able to lead by example & always hold the highest bar for integrity & respect whether you're with a Client, Field Operator or Engineer.
  • You're able to multi-task & prioritize effectively, handling many accounts & Operators on any given night without letting any balls drop.
  • You enjoy managing individuals, holding high expectations, & giving them the tools & the coaching to succeed.
  • You are solutions-oriented & will do whatever it takes to problem solve for our Operators, clients & team.

Responsibilities:

  • Become the subject matter expert on each client account within your team as well as maintaining accurate & up to date information in all Q systems
  • Inspect, monitor, & recommend the correct cleaning solutions, supplies, & hardware to maintain cleaning quality in each space
  • Responsible for proactively & reactively conducting performance management & professional development for Operators in your squad
  • Be thoughtful & observant at account, always inquiring about upsell service opportunities
  • Develop rapport with client in order to receive candid feedback on services while conducting scheduled or impromptu visits
  • Maintain working knowledge of policies & procedures & effectively communicate to Operator base
  • Maintain security of clients space by using best judgement while in possession of client access information/collateral
  • Monitor attendance management & communication systems of your team
  • Commit to continued learning & training throughout employment through a Learning Management System
  • Comply with all safety policies & procedures relating to performance of tasks, use of products or supplies & incident reporting

Qualifications:

  • High School Diploma or GED preferred
  • 3+ years of management experience (preferably in a commercial cleaning setting)
  • 3+ years experience with commercial cleaning (or related field)
  • 2+ years professional experience in customer service or customer facing role.
  • Fluent & comfortable with technology including Google applications & mobile devices
  • Excellent time management skills & the ability to work on multiple projects simultaneously
  • High level of people skills, the ability to effectively motivate a team
  • Strong customer facing skills, & a passion for making people happy
  • Ability to work 5 days a week (at least 40 hours), nights & weekends as needed
  • Ability to speak & write English fluently
  • Strong written & verbal communication skills
  • Ability to consistently maintain professionalism & a high level of customer service
  • Willingness to travel to / from client accounts in New York
  • Possess working smartphone that has the capabilities to download the Managed by Q application (iOS or Android) with a data plan
  • Physical requirements include: walking & standing during the entire shift (often 4-8 hours), climbing stairs, bending, kneeling to clean floors, push & pull objects, lift & move objects (up to 50 lbs), repetitive bending & lifting, & repetitive arm movements

Benefits:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 401(k) with company matching
  • No cost premium option for medical & dental insurance
  • Casual dress & pet-friendly office
  • Team lunches, happy hours & company outings
  • An insanely supportive, hardworking team, building something BIG
 
 
 
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