Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
How do you ensure that all new customer service stars provide excellent customer experience from day one? Which innovative training activities do you apply to train more than 4000 customer service heroes in over 16 offices around the world & enable them to make customers smile? How do you collaborate closely with internal & external stakeholders to ensure we keep our customer service heroes updated in an ever changing environment?Curious about finding answers to these questions together with a motivated bunch of trainers in Klarna's Customer Service Domain? Then this position as a Service Delivery Lead might be a perfect match. Together, you & the Consumer Operations Onboarding team will be responsible for the training & development of our customer service workforce & enabling Consumer Operations teams to deliver remarkable customer service that exceeds our consumers' expectations.
This is what others say about usThis team is such an inspiring bunch of people! Not only are they super dedicated to their job, they also engage & motivate people around them every day. They bring ideas into action & they do it quickly." (a stakeholder description of the team in the past)