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Away // travel brand & luggage
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Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. In support of our mission, we are seeking a Director, Information Technology to join our Technology team. Want to help us transform the travel experience? The ideal candidate will have had experience in performing & managing Information Technology & Service Management functions. 

We believe in being intentional about our approach to modern work. Our hybrid model drives our commitment to fostering an environment that empowers, enables & supports our workforce to do their best work with in-person moments that matter. This role reports to the Chief Information Officer (CIO) and will require a weekly in-office presence on Tuesdays & Thursdays. 

As a company that values diversity, equity, & inclusion, Away seeks individuals of all backgrounds & experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is too. Were building the cultural foundation that gives people the emotional & physical space to bring their authentic selves to work through initiatives like our employee resource groups, anti-racism training, & bias prevention initiatives.

What youll do:

  • Oversee IT operations for Away headquarters, remote employees, & retail stores

  • Lead a team of IT Operations support staff

  • Direct the IT Service Management function 

  • Analyze business requirements & company strategy for IT needs & systems

  • Define the IT strategy & roadmap

  • Deliver IT projects & process improvements

  • Implement & manage IT security & data protection programs in conjunction with the InfoSec team

  • Collaborate with Technology peers to deliver IT dependencies & improvements

  • Establish frictionless processes to onboard & offboard resources from IT services

  • Manage, support, & upgrade existing IT equipment & software

  • Prepare & manage the IT departmental budget 

  • Manage career growth & development of IT Operations & Service Management staff

  • Build / maintain relationships with software & hardware vendors & service providers 

  • Directly participate in IT improvements & support as required (i.e., be hands-on)

  • Own HQ & retail store network setup, security, maintenance & troubleshooting 

  • Own productivity software setup & maintenance including GSuite, Slack, etc.

  • Own security software setup & maintenance including Okta, Carbon Black, etc.

  • Own of Mac & Windows PCs support & maintenance using JAMF & Intune

  • Own Away HQ IT capabilities including conference room scheduling tools, video conferencing equipment, & printer setup & maintenance

  • Own support & maintenance of Azure & Google Cloud infrastructures

  • Own setup & support of enterprise service management tools including Atlassian Jira  

  • Communicate & document troubleshooting techniques & best practices

  • Lead development & delivery of training programs for new IT capabilities as necessary

  • Document & enforce new & current IT policies & procedures

Who you are:

  • Bachelors degree in a relevant field

  • Minimum 10 years of Information Technology experience, with at least 3 years in a people-managing leadership role

  • Strong knowledge of IT security, best practices & procedures

  • Self-motivation & the ability to work with minimum supervision

  • Experience working with high-level executives

  • Experience with providing user-focused customer support 

  • Possess strong technical knowledge in relevant IT applications & technologies

  • Superior attention to detail, organizational skills, multitasking abilities, along with excellent verbal & written communication skills

  • Strong sense of urgency, initiative & problem solving skills

  • Ability to navigate tough situations, juggling various priorities & managing constraints

  • Ability to communicate effectively with both technical & non-technical audiences

  • Proven track record of data-driven decision-making & applying continuous improvement methodologies across teams

  • Strong interpersonal communication & problem-solving skills

  • Team player with a "no task is too small" attitude

  • Enjoys working in a fast-paced & ever-changing environment

  • Passionate about transforming travel (but thats a given!)

Compensation Package:

Our salary ranges are based on paying competitively for our size & industry, & are one part of our total rewards program that also includes benefits, bonus, equity & various social & professional investment opportunities at Away. Pay decisions are based on a number of factors, including scope & qualifications for the role, experience level, skillset, & balancing internal equity relative to other Away employees. We expect the majority of the candidates who are offered roles at Away to fall healthily within the range based on these factors.

  • Salary Range: $205,000 - $210,000 annually
  • This role is eligible to participate in Aways Annual Company Performance Bonus Plan, the terms of which are determined on an annual basis at the discretion of the company
  • Equity Grant: commensurate with level determined at the discretion of the company
  • Benefits Overview:
    • Medical, Dental & Vision insurance
    • Life & AD&D insurance
    • 401(k) with a company match
    • Flexible spending, health savings & commuter benefits
    • Paid Time Off (vacation, personal well being, volunteer, paid holidays, floating holidays, bereavement & jury duty)
    • Paid Parental Leave, Short & Long-term disability
    • Product stipends & recognition awards

About Away:

Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. The company launched in 2016 with one perfectly designed carry-on & has since expanded to offer an array of luggage & travel essentials built for the modern traveler. Headquartered in New York City, with teams in London & Toronto, Away currently ships products to over 35 countries around the world. Away has been named one of Fast Companys Worlds Most Innovative Companies & has been recognized on TIMEs list of Best Inventions. To learn more, visit awaytravel.com.

Youll love working at Away because:

  • We travel. We encourage you to take time to recharge outside of the office. Youll have generous PTO to explore new places & access to Away products to ensure your travels are seamless. 
  • Were not just employees. Were people. We deeply value the talent our team brings to the table, & believe that fair & equitable total rewards packages are part of our commitment to everyone who works here. We offer insurance coverage (health, vision, & dental), tax savings plans for retirement, dependent care, commuter benefits, generous & inclusive parental leave, & a stocked kitchen.
  • Well invest in your career. Our companys growing quickly, & well give you the opportunity to do the same. Youll have access to a number of professional development opportunities, as well as access to one-on-one professional coaching services, so we can support you as the company's needs evolve.
  • Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is, too. Through people-focused initiatives like our Employee Resource Groups, monthly cultural programming, our hybrid approach to ways of working, & our newly designed HQ that centers intentionality & collaboration, we're building the cultural foundation that gives people the emotional & physical space to bring their best selves to work.
  • And so much more! You can bring your dog to work. We organize ways to give back to our local communities.

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture & a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, & sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.

 
 
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