Unbelievable customer service is a critical part of the Via brand, & were looking for the best in the business. As a Customer Service Representative, youll provide consistently outstanding support to Via customers & driver partners through SMS (text messaging), email & phone based communications.
What Youll Do:
- Provide an impeccable level of customer service, in the form of phone, e-mail & text communication, to exceed member & driver partner expectations
- Become an expert on Via develop a nuanced understanding of our service to be able to answer varied support inquiries on a daily basis
- Prioritize operational issues as a real-time point of contact & provide high-level responses in an efficient manner
Who You Are:
- Proactive about pleasing your customers; obsessed with making sure needs are met
- A natural multi-tasker who can remain unfazed by a fast-paced environment & high-volume work
- Meticulous & vigilant, with a high level of attention to detail
- A savvy, tactful, & graceful communicator you intuitively find the right tone in every situation
- Have previous work experience in a consumer-facing business
What Catches Our Eye:
- Previous experience in Phone, Chat & Email support
- Previous experience in the Transportation Industry
Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around.
Via was founded with the guiding principle that we go further when we go together. Were committed to building & nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, & voices are welcomed & celebrated here.
Were proud to be leading a worldwide transportation revolution & modernizing mobility for all. Through intelligently-designed systems & sophisticated algorithms, we craft localized solutions for each one of our global partners. Ready to join the ride?
Via is an equal opportunity employer.