We're thrilled to announce our new name Firstup!
Firstup is fundamentally changing how organizations communicate & is the backbone of the entire
Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at
the right time, in the right place, & in the right language. We are unifying the digital workplace and
giving workers personalized access to all the systems, resources, & applications they need to do their
Joining Firstup means joining a movement to connect every worker. This movement has taken root & is
evident in our world-class customer base & their millions of employees worldwide. Now we need your
help. Ready to make a difference in the world.
Every Employee is an Owner with responsibility & credit for our progress
Leadership is in our build & we see change as a catalyst for improvement
We win as a team, committed to help our coworkers & customers thrive
The Strategy Consultant works independently with customers & also supports the Strategy Advisors with larger, enterprise customers. You may also partner with the Customer Success Manager (CSM) & Account Manager (AM) for accounts. You'll have a background in corporate communications or customer success. You'll provide day-to-day platform support & best practices to help our customers run a successful communications program using the Firstup platform.
What is Expert Services?
The Expert Services team is a group of highly skilled communications experts. We sit within the Customer Success org & are a premium, paid offering that customers purchase when they need expert guidance & support for running their comms programs. This may include helping with program launch, growing adoption, workshops on best practices, building reporting decks, managing users, or helping with the day-to-day management of the platform.