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Vacasa // vacation rental management
Design, Full Time    Boise, ID    Posted: Tuesday, November 12, 2019
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What we're looking for

As a Senior Product Researcher - Guest Experience, youll be responsible for strategizing & collaborating with a team of product managers, engineers, & designers to create useful digital experiences for our customers on & our mobile apps, with a specific focus on the guest experience. Youll be responsible for the ideation, execution, & delivery of user-centered design solutions throughout the product development lifecycle. Your research portfolio speaks for itself, but youre also an expert communicator, advocate, & mentor, & have the ability to guide UX research, from ideation through execution, on a tight timeline.

What you'll do

  • Report to the Product Design Lead, leading UX research as a dedicated part of a cross-functional Product led project team
  • Collaborate with Product Designers to ensure consistency across all Vacasa experience touch-points
  • Write test scripts & facilitate usability testing, interviews, surveys, card sorting, & other research methods
  • Utilize & create wireframes, interaction flows, & interactive prototypes as needed for testing
  • Work on the end-to-end research of software/web services including defining user tasks, goals, metrics, & measurable outcomes. Analyze user interface problems & lead your team in creating solutions that meet measurable business goals & requirements
  • Present research findings to Product, Design, & Engineering teams, & executive stakeholders, with strong validation for problems/solutions
  • Champion great experiences, based on customer insights, business strategy, & UX best practices
  • Collaborate with a variety of stakeholders, departments, & internal customers, winning the confidence & building relationships that promote partnership
  • Deliver on deadlines while managing multiple tracks of work

Skills you'll need

  • Proven competence in Jobs to be Done, Lean UX, & Design Thinking methodologies
  • 6+ years relevant work experience as a UX or human factors researcher, business designer, and/or as an applied ethnographer
  • Solid foundation in UX research principles & best practices, & a passion for validating & supporting meaningful digital experiences
  • Experience with research platforms such as, Hotjar, & Lookback
  • Working familiarity with design spec & prototyping tools (Adobe, Sketch, Invision, Balsamiq, Axure, or similar)
  • Skillful presentation of ideas, both visually & verbally, to internal stakeholders, clients, & intended audiences
  • Good understanding of information architecture & user-centered design methodology in a large-scale software development environment
  • Experience with user research techniques such as contextual inquiry, user interviews, & product usability testing
  • Experience successfully providing insights from user research into the designers process
  • Ability to thrive in a fast-paced collaborative environment with a team of diverse backgrounds & expertise
  • Education background in design, ethnography, human-computer interaction (HCI), or equivalent professional experience
  • Hospitality or travel business experience is a plus but not required

What you'll get

  • Health/dental/vision insurance100% coverage option
  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave & holidays
  • Career advancement opportunities
  • Employee discounts
  • All the equipment youll need to be successful
  • Great colleagues & culture

Why Product Design at Vacasa

The Product Design team at Vacasa is rapidly growing & evolving. We partner with product & engineering leaders to deliver experiences that are changing the game for the vacation rental industry. We believe in balancing business, technology, & human needs, & doing just enough research to inform our design decisions without slowing us down. UX best practices, digital interaction trends, design aesthetics, technology, typography, & good coffee are the things we live & breathe. Youll typically find us on the slopes or trails, chilling with a four-legged friend, or geeking on esoteric design topics.

Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in the US & one of the fastest-growing vacation rental companies in the worldthanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

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