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Pinterest // visual discovery & planning tool
 
San Francisco, CA; New York City    Posted: Wednesday, February 05, 2020
 
   
 
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JOB DETAILS
 

We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover & save the things they love. Were looking for a motivated self-starter to join our Customer Operations team & help our global partners, big & small, get discovered by millions of people looking for things to plan, buy & do. Youll work directly with our customers to answer questions, solve problems, & youll take the insights you gain to our product & engineering teams to help make Pinterest even better. The work you'll do will drive a better user experience for our customers & ensure that Customer Operations is connected to the direction of our growing product.

What youll do:

  • Manage technical support issues on a daily basis, including verifying issues, isolating & diagnosing the problem & resolving the issue across Pinterests business products suite
  • Assist clients in the adoption of new products
  • Partner with Product Specialists to represent the voice of businesses & help develop insights to improve the customer experience
  • Author, edit, & maintain internal & external product documentation
  • Participate in projects that help scale our support efforts

What were looking for:

  • BA/BS degree required
  • At least 1-2 years of experience working in a support role
  • Experience with triaging & troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset
  • Strong communication skills with the ability to comfortably interact with cross-functional partners
  • Working knowledge of web development & common web publishing & e-commerce software; HTML, CSS, SQL.
  • Passion for Pinterests mission, supporting businesses & improving the product experience
  • Ability to thrive in a fast paced, dynamic environment
  • Nice to have: working knowledge of web development & common web publishing & e-commerce software; Python, Kibana/Elastic search, Linux/Mac terminal

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