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JW Player // open source video player
Sales, Full Time    New York City    Posted: Wednesday, November 27, 2019
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JW Player is looking to add a talented & high energy Senior Account Manager to our Customer Success team to retain & grow client accounts & ensure client satisfaction while developing solid account plans.

The ideal candidate will understand our product offering to serve our clients' needs & be responsible for owning & growing their own book of business. Reporting to the Manager of Account Management, this team is responsible for 70% of JW Players revenue & as such drives JW Players continued success in the booming video streaming space.

In this role, you will:

  • Drive the success of Top Tier Accounts by understanding & anticipating clients' business needs, strategies, & objectives & conveying the value of JW Players products
  • Confidently convey JW Player's value proposition
  • Strengthen client relationships with ongoing communication & product information
  • Collaborate with all areas of the organization, including Support, Product & Technical Services to optimize account productivity & success
  • Renew & grow your book of business while meeting quota by up-selling & cross-selling accounts
  • Maintain & improve CRM data within
  • Proactively manage your schedule, customer pipeline & renewals to meet quarterly objectives
  • Plan & deliver on client needs by working closely with clients teams, understanding their goals, & maintaining communication
  • Lead Client Advocacy & improved Client Experience
  • Assist in gathering client feedback, defining processes, & identifying best practices
  • Conduct Quarterly Business Reviews with tier 1 accounts to understand business goals & strategy & share JW Product Roadmap


  • Bachelors degree & a minimum of 4-7 years of related experience
  • Ability to deliver results in driving pipeline growth for SaaS-based deals
  • Solid interpersonal, organizational & communication skills, both written & verbal
  • Passionate about understanding & learning new technology
  • Experience in a quota carrying role
  • Thorough working knowledge of sales tools, including
  • Strong analytical & problem solving skills
  • High ethical standards & level of integrity

Bonus Points:

  • Multi-Lingual
  • OVP experience
  • Ad-Tech Experience
  • Experience with Gainsight

About JW Player

JW Player pioneered video on the web over a decade ago & continues to innovate as the worlds largest network-independent platform for video delivery & intelligence. Media companies including Fox, VICE, Business Insider, & Univision, in addition to hundreds of thousands of creators of all types & sizes, rely on JW Player to deliver & monetize their content across all devices. JW Players massive global footprint of over 2 billion unique devices creates a powerful data graph of unique consumer insights & generates billions of incremental video views. The company is headquartered in New York, with offices in London & Eindhoven, & was named to Deloittes Technology Fast 500 in 2017. For more information, visit

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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