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Tanium // endpoint security & systems management
 
Engineering, Full Time    Canberra, AU    Posted: Friday, May 07, 2021
 
   
 
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JOB DETAILS
 

The Basics:

Enterprise Services Engineers (ESE) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote & on-site engagements. You will operate in a highly team-based environment with Technical Account Managers, fellow Engineers, Customer Success Managers, & Sales Account Managers. ESEs contribute to each customers success by operating & maintaining the Tanium platform & it's modules to achieve customer-specific Operations, Risk, Compliance, Asset, & Security-focused outcomes, either remotely or on on-site with the customer. Youll have continuous opportunities & challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What youll do:

  • Work closely with our customers to:
    • Operationalize, administer & maintain the Tanium Platform to Solve complex technical issues independently or with the help of teammates
    • Identify opportunities for our customers to get greater value from the Tanium platform
    • Consistently & cogently address our customers needs through astute verbal & written communication skills
    • Identify & rapidly assign tier 3 support cases to Technical Account Managers
    • Conduct daily health-checks on assigned accounts to Work with Technical Account Managers on strategic customer activities
    • Contribute to & track activity, after action, root cause & daily status reports
    • Document best practices & Play Book entries
    • Work closely with CSMs on improving Tanium operational status within key accounts
    • Provide technical direction to customer IT support staff

Were looking for someone with:

  • Education
    • BA/BS or equivalent experience required
  • Experience
    • 5 years of experience in IT/Consulting
    • 5 years of experience in Systems Administration/Engineering
    • Hands-on Tanium experience a major plus
    • Strong troubleshooting skills
    • Ability to articulate & communicate
    • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
      • Endpoint Security
      • Endpoint Support/Troubleshooting
      • Incident response
      • Systems Management
      • Systems Administration
      • Software Engineering
      • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
    • Demonstrated critical thinking skills
    • Ability to break a problem down into manageable, ordered piece parts
    • Ability to convey problem statement & plan of attack to others

About Tanium:

At Tanium, we offer a proven platform for endpoint visibility & control that transforms how the world's largest & most sophisticated organizations manage & secure their computing devices with unparalleled speed & agility. Theres a reason why more than half of the Fortune 100, top retailers & financial institutions, & four branches of the US Armed Forces rely on Tanium.

Our unstoppable spirit, drive to do the right thing & win as a team attitude has earned us the rank of 7th on the Forbes list of Top 100 Private Companies in Cloud Computing for 2019 & 10th on FORTUNEs list of the 100 Best Medium Workplaces.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, & diversity. In our pursuit of revolutionizing the way some of the largest enterprises & governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives & by our collective actions.  

We are an organization with stakeholders around the world & its imperative that the diversity of our customers & communities is reflected internally in our team members. We strive to create a diverse & inclusive environment where everyone feels they have opportunities to succeed & grow because we know that only together can we do great things.

At Tanium, we take care of our employees & their communities with things like 5 days of Volunteer Time Off. 

 
 
 
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