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FanDuel // one-day fantasy sports
 
New York    Posted: Saturday, July 25, 2020
 
   
 
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JOB DETAILS
 

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform
  • PokerStars  The premier online poker product

THE POSITION

Our roster has an opening with your name on it

FanDuel is one of the most innovative tech companies in the sports industry today, changing the way fans engage with their favorite teams & players, consume content, & experience live sports on a daily basis.

We are looking for a Customer Operations Supervisor to become part of our team in Orlando or New York. 

Where else can you get paid to talk fantasy sports?

THE GAME PLAN
Everyone on our team has a part to play

  • Supervise a team of 5-8 agents using email, chat, & phone support to rapidly resolve issues & inquiries, exceed expectations, & deliver outstanding support to our growing community of avid sports fans
  • Analyze team performance indicators to ensure required support volume & quality of interactions are
  • Identify opportunities for operational improvements & implement solutions
  • Train support agents on standard policies & procedures while coaching them to think creatively & passionately about ways in which we can make every user interaction meaningful & provide the best gaming experience possible
  • Use technical ability to master & teach our internal admin systems, review accounts, troubleshoot bugs, & resolve issues
  • Spearhead sharing user insights & trends to all areas of the business including product, marketing, & operations
  • Quarterback critical site issues & escalate to the proper channels to ensure a speedy resolution
  • Get a chance to make sports more exciting for fellow sports fans across the US

THE STATS

What were looking for in our next teammate

  • A desire to keep our customers insanely satisfied
  • A quick & creative problem-solving mind
  • Ability to learn & adapt to changing software
  • Excellent communication skills with an emphasis on writing skills
  • High touch, online customer support experience
  • Effective communication with various business stakeholders
  • Empathy, curiosity, humility & flexibility
  • Enthusiasm for varied responsibilities
  • Availability to work flexible hours that include nights & weekends
  • Thorough knowledge of Daily Fantasy Sports and/or FanDuel
  • A love for & deep knowledge of sports in general
  • Proficiency in data gathering & analysis
  • 3+ years of experience supervising or managing staff
  • Bachelor's Degree required

THE CONTRACT
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

 
 
 
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