The Tier 1 Technical Support Representative is the key, front-line support position, & the eyes & ears for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance & they help customers to achieve a high level of satisfaction with Privitar solutions & our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, & analyzing common issues.
Privitar is a high growth, VC-backed, technology leader building software to enable the safe & ethical use of valuable data for analytics & machine learning. We work with large organisations worldwide in financial services, telecommunications, pharma & government, enabling them to get the most out of data without compromising on privacy & security.
Privitar is pioneering the new enterprise software category of Privacy Engineering to serve this emerging business need & address a social issue of growing importance. Our technology enables organisations to safely analyse & mine sensitive datasets while protecting the individual's privacy. We develop pioneering technology to solve one of the most pressing problems of the big data age.