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Visa // credit cards
Product, Full Time       Posted: Tuesday, October 08, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

In Visa's Global Seller Solutions team, we simplify, expand & enrich connections between Sellers & their customers. We empower them to succeed & fulfill their purpose.

The Product Manager will be a member of the Seller Experience team & be responsible to deliver seller enablement initiatives across Visa products. The individual will conceptualize, build, implement & support product & solutions that deliver best possible experience for the sellers to interact with their customers - Visa cardholders. This position will be based in the Bay Area (Foster City or San Francisco) & will report to the Senior Director, Bill Pay/Card-Not-Present.

The Product Manager will assess global market trends, evaluate potential product opportunities, & recommend regional go-to-market strategies. His/her primary responsibility is to build products & solutions that deliver delightful experiences with a substantial value propositions across the entire payments ecosystem i.e., merchants, consumers, issuers, acquirers & technology platforms. In this role, the Product Manager will work closely with clients, partners, business unit leaders, engineering, architects, & global cross-functional counterparts to build, iterate & refine new seller products/initiatives across all channels.

The Product Manager will bring prior experience in hands-on development of solutions & prototypes, & a close knowledge of merchant needs & payment provider pain points & expectations. He/she will also be responsible for the product vision & delivery, including managing product/program implementation requirements, feature prioritization, product operations, & on-going product management. He/she will also partner with internal groups to evaluate & articulate the value/business proposition of new products/ initiatives & will also train & be highly consultative to Visa's client facing teams & regional product leads on the best way for clients to take advantage of Visa's Seller solution.

The individual will focus on the Card-Not-Present & Bill Pay merchant segment & work closely with product & policy lead, as well as the merchant & acquirer sales leads. He/She will:

  • Be the point of contact to respond to seller needs in the Card-Not-Present segment

  • Support & collaborate with client relationship leads to ensure proper communication of Visa product, rules & mandates that impact seller practice.

  • Conduct seller performance analytics, business reviews & generate performance enhancement recommendations independently

  • Lead program & project management & analytical support for major seller enablement initiatives

  • Drive the development of business intelligence dashboards that monitor product & mandate implementation

  • Interact with clients to collect seller pain points & recommendation that feed into idea co-creation & rapidly prototype working proof of concepts, & bring pilots to market to enhance seller capability.

  • Conceptualize new seller product & solutions & develop Visa rule change and/or processing change business requirements

  • Develop product & solution implementation procedures & best practices guides

  • Drive expert knowledge on the rules, policies & business applications of seller products & solutions


Basic Qualifications

  • 4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications

  • 7-10 years of work experience & a Bachelors Degree or 6 years of work experience with an Advanced Degree

  • 3+ years of experience in the payments industry (e.g. payment processing, acquiring, payment technology provider, payment brand etc.)

  • 3+ years of experience in technical or business product management (business case development to P&L management)

  • 3+ years' experience with business intelligence & quantitative analytics with demonstrated problem-solving & analytical abilities

  • Strong product development skills with a sound understanding of payment technology, risk & fraud management, other ecosystem requirements

  • Excellent written & verbal communication skills paired with unwavering attention to detail

  • Strong customer oriented mind set to support business operations.

  • Ability to manage complex projects & processes with multiple stakeholders, with proven leadership success over a wide variety of projects & business problems

  • Highly organized with excellent multitasking skills & the ability to manage multiple disparate projects in parallel

  • Ability to thrive in a cross functional setting & communicate effectively with different teams at Visa

  • A positive attitude, calming demeanor, & a great sense of humor

  • Advanced degree desirable

Additional Information

Work Hours:

  • Must be available during regular business hours with flexibility to accommodate global time zones.

Travel Requirements:

  • This position may require travel for work up to 10-20% of thetime.

Physical Requirements:

  • This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Additional information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law

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