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Ritual // social food ordering app
Product, Full Time    Toronto, ON    Posted: Tuesday, July 09, 2019
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Ritual started in 2014 by launching in one neighbourhood in Toronto. Fast forward 5 years, & we are live in hundreds of neighbourhoods across North America, Australia & the UK. Approaching expansion one neighbourhood at a time, rather than by city or country, has been one of the defining characteristics of our approach. As we accelerate our expansion, we are looking to bring on our first team member dedicated to the localization of our product for each market & neighbourhood we grow into.

This is a unique opportunity to shape how we manage everything that goes into ensuring new neighbourhoods around the world launch successfully. From defining our translation processes to acting as a bridge between our central & local teams, the Localization Project Manager will ensure that each new market performs as well - or better - than our already established neighbourhoods. This area is new for us & you will get to own it from end to end, & the scope of this role will likely expand as we launch into markets that look less & less like Toronto.


  • Partner with Ritual team leads & third parties (i.e. translation vendors) to determine how to successfully launch Ritual in multiple foreign markets
  • Build & continuously improve upon the processes & workflows that enable the Ritual team to replicate successful launches in new markets & languages; ensure continuity between launches by leveraging best practices & building feedback loops
  • Manage quality reviews by language quality assurance (LQA) teams & provide key insights to ensure that we are achieving the local context & tone
  • Facilitate the internal communication on progress when we launch markets, providing reporting & status updates to key internal stakeholders & facilitating second passes on language as required
  • Interface with local & international teams to determine the market-specific considerations that will influence both the look & feel of the product as well as the launch
  • Become the voice of Rituals local teams & the source of key insights as we expand in new markets


  • Prior experience in the localization space
  • Experience using Smartling & other translation technologies
  • A knack for building & managing relationships with third parties, vendors & agencies
  • Strong cross-functional communication skills & the ability to empathize with folks both locally & internationally
  • Organized, detail-oriented, & methodical approach to managing competing priorities & meeting deadlines
  • High-level understanding of the SDLC & an interest in technology

Some of the great people you will work with

  • Fabien, Sr Product Manager Expansion
  • James, General Manager EMEA
  • Scott, General Manager APAC
  • Larry, Head of Engineering (and co-Founder of Ritual)
  • Kelly, Head of Marketing
  • Shannon, Copywriter
  • Galina, Sr Manager Strategy & Planning

What we offer

  • Opportunity to work on an amazing consumer-facing product
  • Competitive compensation package & equity in the business - we are all owners
  • Healthcare coverage from day one & an unlimited vacation policy
  • $15 daily in-app credit towards lunches & coffees
  • Fun company-sponsored events & off-sites
  • Biannual performance reviews, education allowance & opportunities for personal & professional development

About Ritual

Rituals mission is to digitize local commerce. Ritual was founded in 2014 in Toronto by a group of serial entrepreneurs & ex-Googlers with the vision of bringing digital efficiency to the local commerce space. Since then, Ritual has grown to over 300 employees, serving customers in 25+ cities across North America, the U.K. & Australia & has raised over $100 million in venture funding.

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