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Better // digital mortgage
New York, New York    Posted: Thursday, February 13, 2020
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Were one of the fastest growing homeownership companies in America. Why? Because were making homeownership simpler, faster & most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what its like to buy & own a home in this country, were building things that dont exist yet. by the numbers:

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, were one of Crains Best Places to work
  • Were #11 on Fortunes Best Places to Work in NYC
  • And #964 ons 2019 5000 Fastest-Growing Companies
  • Weve secured over $254 million from our investors to date
  • ...and counting

We continue to outpace the industry at every turn. Weve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech & finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, & others have all invested in our vision of redefining the entire homebuying journey.

The Role: User Research Lead

As the Lead Researcher at Better you will be driving projects with high strategic impact & value across the company.

You thrive in a fast-paced work environment, where the problems are complex & not always straightforward. This means you should have a passion for understanding & defining customer needs & behaviors, as well as for working with product, design, marketing, & brand stakeholders to create amazing, useful features. Our Lead Researcher partners closely with the Design Director & works hand-in-hand with other leaders to establish best practices so we can consistently deliver high-quality research, product, & design solutions.

What you bring:

  • 5+ years research experience within a product team
  • Ability to work on multiple projects at once
  • Strong attention to detail, with high standards for process
  • Ability to untangle complex problems
  • Ability to mentor & help product managers & designers to push their research skills
  • Experience working with designers & product managers across multiple projects
  • Experience researching business-to-customer needs
  • BA/BS degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, other related fields, or equivalent practical experience

What youll do:

  • Define research cluster & interdependency
  • Work closely with a cross-functional team
  • Maintain company standards across teams & projects
  • Implement data & user mindsets to inform design decisions
  • Establish a more mature research practice at Better
  • Provide oversight on research techniques, communication, & ensure all products stay focused on the user
  • Work closely with designers to provide critical & constructive feedback
  • Ensure product designs address real user needs
  • Work on your own research projects & provide direct impact by writing scripts, recruiting participants, facilitating reviews & focus groups, gathering insights, & communicating findings
  • Ensure accountability to user insights & goals throughout the design process
  • Drive impact through a multitude of research methodologies & tools, with qualitative methods like observation, contextual inquiries, individual interviews, group sessions, etc.
  • Lead & operationalize the design research practice & team at Better
  • Validate ideas, designs, & product features with customers
  • Partner closely with the Design Director to identify key problems, find the right solutions, & make them a reality

Things we value:

  • Curiosity.Why? How? Repeat.
  • Nerdiness.Financial news & trends are fascinating. Seriously.
  • Relentlessness.No one here gives up. We try. We fail. We try again.
  • Passion.If you dont get excited about homeownership, mortgages, & real estate, it simply wont work.
  • Smarts: book & street.We have to use all the tools at our disposal to build Better.
  • Empathy & Compassion.You understand that people's biggest dreams are in your hands.
  • Communication.Can you ask for help or put your hand up when you dont understand?
  • Building.Doing. Making.Yes, we have to do a lot of thinking & talking to figure this stuff out, but you cant wait to leave the conversation & build it.
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