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Capsule // pharmacy delivery
New York City    Posted: Saturday, March 27, 2021
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About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant pharmacy experience that works for everyone, & technology that enables customized outcomes for patients, doctors, hospitals, insurers, & manufacturers. Our team is laser focused on creating the best healthcare experience for our customers, & driving meaningful value & better outcomes for every participant in the healthcare system. Everyone who uses Capsule raves about it - we have 5,000+ five-star app reviews - & were expanding quickly to get that experience in the hands of as many people as possible. Weve raised over $250 million from the best internet & healthcare investors to enable that expansion.

Our values are: everybody needs some looking after sometimes & winning together. People succeed in our culture when they are intensely focused on our customers, energized to accomplish ambitious goals, & push themselves & those around them to be better. We work hard to teach & share our successes to help others be successful. We anticipate our teammates needs & communicate early & often, using the input of our peers to operate both fast & right. We have tremendous ambitions & a lot of fun pursuing them if that excites you, wed love to have you join us.

About the Role:

As an Expansion Operations Manager, you will be on the frontline of Capsules mission to build a pharmacy that works for everyone from Manhattan to Manhattan Beach. You will be overseeing the launch of future Capsule locations.

  • Identify, negotiate, & manage key vendors & deliveries.
  • Work with the Expansion team to ensure a location is legally & regulatory compliant.
  • Serve as the business lead in-market for its first year after launch.
  • Communicate updates to departmental stakeholders & the executive team.
  • Work with internal teams to ensure all deadlines are being met.
  • Manage operational, marketing, growth & logistical requirements.
  • Liaise with regional teams to hand off new fully operational locations.

About You:

  • Bachelor's degree or equivalent
  • 4 years of relevant work experience
  • Successful business generalist with experience getting results, tracking costs, & systematizing your actions
  • Determination to achieve results, & to work outside the box & sometimes outside typical responsibilities to get the job done
  • Willingness to travel when launching new markets
  • Proficient understanding of launching a new location & the related operations
  • Strong bias for action, collaboration, & communication skills
  • Ability to think critically & analytically, with attention to detail & capacity to deep-dive when necessary
  • Comfort working with varied worker profiles, including: engineers, accountants, pharmacists, general contractors, landlords, & more
  • Embrace change & adapt to shifting priorities; Comfort with ambiguity & changing timelines
  • Structured & organized thinker who can drive projects to completion with minimal direction

Bonus Points:

  • Worked in healthcare, tech, or consulting
  • Experience managing a P&L or carrying a quota
  • Negotiating experience (legal, contracts, acquisitions, RFPs, etc.)
  • Experience with Excel, SQL
  • MBA graduate

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, & believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity & expression, national origin, religion, disability, & veteran status.

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