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Namely // online HR software platform
 
Remote    Posted: Monday, August 08, 2022
 
   
 
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JOB DETAILS
 

The PS Namely Time Consultant is responsible for the successful implementation of & ongoing projects for our Namely Time solution.  The person will often work as part of a team to gather requirements, configure, test, & train our clients on Namely Time.  This person will also work independently on projects that may arise requiring the implementation of additional features, add-on training, or other project services Namely clients may desire.  The Namely Time Consultant must follow established processes, help build new processes where they do not exist, & look for opportunities to share the collective wisdom by authoring Help Community articles, leading internal training, & integrating Namely Time processes with the rest of our modules. The Time Consultant & success of the implementation project will be measured by Client NPS Scores, Internal Process & Quality Adherence Scores, & overall Billable Utilization.

Responsibilities

  • Deliver on-time, quality projects in accordance with the clients contractual go-live date
  • Manage gathering client requirements & translating them into an optimal solution to meet the clients needs through product configuration
  • Engage with clients to identify & troubleshoot any challenges they may experience with the time product
  • Identify, create, & document scalable best practices to improve & enhance the client experience & our solutions
  • Partner as an active member of the PS team on the clients project, their solution, & the projects overall success 
  • Maintain project milestones & updates in a timely manner & perform administrative tasks as required
  • Assist in the successful transition of clients from PS to ongoing support
  • Leverage a deep understanding of Namelys products, functionality, & enhancements for a world-class implementation experience
  • Ensure all PS processes & business practices are followed as they relate to the delivery of PS solutions
  • Embody & champion Namelys values in all internal & external interactions

Requirements  

  • Bachelors degree required
  • Minimum 1 year of experience leading time system implementations/support
  • 2+ years of experience implementing/supporting SaaS systems in a remote environment
  • Previous client management experience, handling several clients & projects at once
  • Demonstrated ability to be consultative with clients, leading with a sense of urgency to respond to & resolve issues
  • Ability to adapt to a fast-paced continually changing business & work environment while managing multiple priorities
  • Excellent written & verbal communication skills
  • A passion for finding a solution through proven complex problem solving abilities & knowledge of industry best practices 
  • Strong organizational & project management skills to effectively multi-task
  • Flexible, team-oriented self-starter who is capable of thriving in a startup environment
  • Demonstrated ability to take ownership & accountability
  • Proficiency in Excel

Nice to Have 

  • Fluency in Excel (pivot tables, lookup formulas, data transformation, etc.)
  • Industry certifications (i.e. FPC, CPP, CEBS, PHR, SPHR, etc.)
  • Other; Six Sigma, Lean, PMP, BPM

This position has a salary range of $70,000 - $85,000 per annum with an incentive plan based on the achievement of individual and/or organizational performance metrics. Namely offers employees medical, dental, & vision insurance, a 401(k) plan with company match, equity, flexible spending accounts, $50,000 basic life & AD&D, free telehealthcare, paid vacation, holidays & sick leave, employee stock purchase plan, paid family leave, & many other available benefits. This information is provided per the Equal Pay for Equal Work Act. Base pay information is based on the market location.

Namely Company Culture Highlights

  • Winner of Comparably's Award for Best Company Outlook 2022
  • Winner of Comparably's Award for Best CEOs for Diversity 2022
  • Winner of Comparably's Award for Best Leadership Teams 2022

Check us out on Comparably: https://www.comparably.com/companies/namely

About Namely

Namely is the first HR, payroll, & benefits platform employees actually love to use. People are at the center of everything we dofrom our platform to our staff. Why join us? We believe every company & every employee deserves a great workplace, supported by HR technology they use & love. Most importantly, we believe in giving you the tools you need to do the best work of your career.

We invite you to fill out the EEO survey below as part of our ongoing diversity initiatives at Namely.  Your participation in the survey is completely optional & voluntary, & none of the information you provide will be considered in the hiring process or with respect to any employment decision made by Namely.  Namely will have access only to anonymized data submitted through these surveys.

 
 
 
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