|
Hi, we're Oscar. We're hiring an Associate to join our Provider Success team.
Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
The Associate, Provider Success drives solutions to acute & systemic issues within Oscars operations. The Associate owns end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners while building strong relationships through effectiveness & trust.
You will report to the Manager, Provider Success.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, & Washington is: $93,600 - $122,850 per year. The base pay for this role in all other locations is: $84,240 - $110,565 per year. You are also eligible for employee benefits, participation in Oscars unlimited vacation program & annual performance bonuses.
Responsibilities
- Leads & cross collaborates on problem definition, acute error remediation, & root cause solution development
- Utilizes data to drive business decisions to impact cross-functional strategy
- Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration & positive outcomes.
- Supports Oscar team members through knowledge sharing, process documentation, & tooling development
- Other duties as assigned
- Compliance with all applicable laws & regulations
Qualifications
- 3+ years of relevant technical experience in operations, data analysis, and/or consulting
- 2+ years experience using SQL to manipulate & analyze large data sets to solve business problems
- 3+ years experience cooperatively developing project plans with internal & external stakeholders
- 3+ years experience designing & improving workflows, including development of accompanying operating & technical procedures & tooling
- Experience managing complicated business challenges: developing understanding, distilling & communicating that understanding to technical & non-technical audiences.
- Healthcare experience
Bonus Points
- Knowledge management, training, or content development in operational settings
- Process Improvement or Lean Six Sigma certification
- Structured, systematic, & critical thinking
- Strong verbal & written communications
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, & disclosure of applicants personal information as well as applicants rights over their personal information, please see our Notice to Job Applicants.
|
