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Eversound // social engagement tech for senior communities
Seattle Area    Posted: Wednesday, September 22, 2021
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Are you looking for a challenge? Enjoy working at an early-stage startup with a great mission & culture? Here at Eversound, we are on a mission to improve the quality of life for older adults through our hearing technology & engagement services for senior living communities.  With the most significant demographic shift in history occurring, you'll have the opportunity to help impact the growth of our organization that will touch millions of lives for decades to come. At Eversound, our culture shapes who we are & how we operate, & we pride ourselves on our three core values of dedication, teamwork & altruism.

At this early stage, we are looking for people who want to jump-in & have a wide breadth of responsibility to drive growth while having loads of fun. You'll have a chance to develop this role & help leadership refine it, perfect the responsibilities & the playbook that it requires. You will own your own quota & have the opportunity to grow our business through building relationships.

The On Site CSM will own the entire post-sales relationship, including on-boarding, ongoing retention, & up-selling/expansion for a group of local communities. Through calls, email, & in-person visits with new customers & existing customers, you'll build strong relationships that persist through (and lengthens) the life cycle of the customer. You'll be the first point of contact for these customers, acting as the friendly face of Eversound & helping them progress to create new & invigorating programming & end social isolation. You must be passionate about using technology to provide a better quality of life for older individuals & be excited about working with them within the communities in which they live.

You will also be critical in driving the success of key projects that are funded by grants. You will work externally with Grant Project Leaders to onboard WA state grant project's participating communities by driving the initial implementation & program launches while effectively managing the project's participating communities' expectations, ensuring the collection of monthly survey data, drafting  necessary reports & continuously working to improve participating community satisfaction

Our ideal candidate will meet most of the following criteria:
- A self-starter who is goal oriented & who can take initiative, work with ambiguity, & ensure that your portfolio of accounts get the attention & support they need to be successful
- 2-3 years of customer success or account management experience & demonstrated project management skills
- Success minimizing churn & maximizing renewals with your key accounts
- Strong interpersonal, verbal & written communication abilities along with effective presentation & facilitation skills
- Ability to follow direction but also think on your feet; always willing to learn & adapt
- Ability to work closely with the team but also thrive when working individually
- Previous experience with HubSpot CRM, Google Suite, & Microsoft Office desired
- An essential function of this position will be going into communities & conducting on site visits. Full vaccination against COVID 19 is a requirement for those visits & this position.
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