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CB Insights // tracking private companies
Engineering, Full Time    San Francisco, CA    Posted: Wednesday, June 23, 2021
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The role you'll play:

First, some data on the growth of CB Insights. 

  • 2015 - 66 teammates

  • 2016 - 104 teammates

  • 2017 - 168 teammates

  • 2018 - 209 teammates

  • 2019 - 292

  • Today - 350+ & growing        

Over that same period, our revenue has grown 800%. Underpinning this growth is the CB Insights Technology Intelligence platform, the vast market we have to capitalize on, & a great team with top talent across all levels. Additionally during the past 6 months while others have floundered, we have thrived - adding new datasets to our platform, two company acquisitions & brought to market key new products to facilitate better data ingestion for our customers, our Data Feed & API products.. 

Now, what we need is for someone with expertise that can help support the selling, scoping & implementation of these new products..  

The CB Insights Solutions Engineer will work closely with Account Executives, Customer Success Managers & Strategic Account Managers at CB Insights to articulate the value proposition, fundamentals & technical points of the CB Insights Data Feed & API products. The Solutions Engineer will create a great experience for customers with these products by ensuring informational clarity on their operations, laying out a clear plan for implementation & project managing onboarding to completion.  You will also serve as the internal voice of the customer for suggestions on continued improvement on the CBI Data Feed & API products.  To be clear, API & Datafeeds are just the beginning. As we grow & innovate, we will launch new products & get closer to our clients to architect & implement  technical solutions that they need. The solutions engineer will have a key role in developing & executing on this space.  This individual's performance is based on specific metrics associated with customer on-boarding & adoption.  

About the Customer Success team:

Working on our team is unique mostly because of our amazing clients, the problems we are helping them solve, & our team's diversity.

Every day our team speaks with the best & brightest people at Fortune 500 companies. Our clients are looking to us to help them solve interesting challenges on how some of the largest organizations in the world are adapting to emerging tech trends. Being a part of the CBI Customer Success team means being a part of that equation. 

The uniqueness of the CS Team is driven by our group's diversity. You can look around & you'll find very few people with similar backgrounds. We each bring our own story which creates a very special environment for creativity, fun, strategy, & success.

Whats CB Insights All About:

The CB Insights platform is the smartest way to explore & exploit emerging technologies. We help the worlds leading companies accelerate their digital strategy & transformation with data, not opinion. Our Emerging Technology Insights Platform fuses machine & human intelligence to help you discover & manage your response to emerging technology startups & markets.

Your Main responsibilities:

  • Support Account Executives, Customer Success Managers & Strategic Account Managers in describing the Data Feed & API solutions to customers & answering questions regarding implementation

  • Understand customer requirements & share best practices for implementing common use cases.

  • Lead implementation of these products for customers, including creating technical content & engaging customer engineers

  • Provide ongoing support for additional product questions as needed

  • Ensure functional knowledge of API with both customers as well as the Go To Market organization at CBI.

  • Maintain & improve onboarding/implementation documentation

  • Work closely with product & engineering teams to provide customer feedback & suggestions for continued development

  • Work on RFPs / customers technical requirements with the Sales team.

  • Prepare demos & proof-of-concepts to demonstrate the business value of various use cases

  • Assist developers with debugging their code in a variety of programming languages.

  • Document the architectural solutions that customers have designed & deployed for internal use.

What you bring to the table:

  • 5+ years prior experience in technology sales or solutions engineering

  • A strong understanding of the software development lifecycle & demonstrated experience in API implementation.

  • A firm understanding of multiple programming languages for API development such as Python, cURL, or R. 

  • Hands-on experience with tools such as Postman, Filezilla & PuTTY. 

  • Capable of managing key customer communications with multiple stakeholders, ensuring a valuable overall experience with the CBI brand.

  • Great communication skills

  • Strong collaborator.  Able to bring internal parties together to work toward the best solution for our customers.

  • Detail oriented with great organization.

  • Ability to manage multiple projects simultaneously & leverage strong prioritization skills to ensure deadlines are met

  • Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.


The Perks:

  • Amazing culture: Hard Work, High Standards, Hungry, Helpfulness, & Humility: Learn more here

  • A newsletter that 600k people follow:  Sign up here.

  • Be Healthy: Health with HSA & FSA options, dental, & vision insurance along with unlimited/take what you need sick day policy

  • Plan for the future: 401k with up to 4% match

  • Continued Learning: $1,000 yearly continuing education stipend

  • Rest & Relax: Competitive vacation & holiday plans 

  • Refuel: Daily lunch stipend, unlimited snacks/coffee

We know that diversity makes for the best problem-solving & creative thinking. We are dedicated to adding new perspectives to the team & encourage everyone to apply if your experience is close to what we are looking for.  

Equal Opportunity Employer: CB Insights is committed to creating a diverse environment & is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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