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Intercom // platform for customer support & feedback
Sales, Full Time    Chicago, IL    Posted: Wednesday, February 24, 2021
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Communication has changed for people. Its changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, & support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, & so much more.

What's the opportunity?

As a Sales Development Representative, your role is to lay the foundation for Intercom Sales by engaging with prospects & customers, helping them understand the value of Intercom, & moving them forward in the sales process. As Intercom's first point of contact, you play a key role in building the Intercom brand, creating a great first impression, & building momentum for not only the sales team, but the company as a whole. Were in the early days of building a world-class sales organization, & the road ahead is going to be very exciting.

We strongly believe in the overall growth & continued development of each new hire. In joining the Sales Development team at Intercom, you join a community that believes in development & promotion from within. We're looking for people who are excited to work in a fast moving company, make an impact, & rapidly develop their career in sales.

What will I be doing?

  • Providing a great experience for Intercoms prospective customers

  • Engaging with potential & current customers to assess mutual fit

  • Working closely with Account Executives to build pipeline & drive deals

  • Maintaining an up-to-date knowledge of our product & its value to customers

  • Demonstrating an ability to attract new customers

  • Working with other functions to improve business processes

  • Engaging in team development & mentoring

What skills do I need?

  • 0-3 years of work experience (Sales and/or SaaS experience is a +)

  • Excellent written & verbal communication

  • Exceptional listening skills combined with the ability to synthesize information

  • Strong organization & time management

  • Intellectual curiosity & problem solving

  • Collaborative & coachable

  • Highly motivated & self-driven

Bonus skills & attributes

  • Bachelor's Degree preferred

  • Familiarity with these systems & tools: (SFDC, SalesLoft, Dialpad, Zoominfo)


We are a well-treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)

  • Competitive salary & meaningful equity

  • Fully funded comprehensive medical, dental, & vision coverage

  • Regular compensation reviews - great work is rewarded!

  • Open vacation policy & 10 corporate holidays

  • Paid Parental Leave Program

  • 401k plan

  • In-office bicycle storage

  • Fun events for Intercomrades, friends, & family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity & is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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