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Appian // business process management
Tysons, Virginia    Posted: Wednesday, February 05, 2020
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Appian Customer Experience Consultants build & maintain CCO programs, lead audits, obtain public references, improve our product, & build strong relationships with customers, partners, & industry analysts. You will collaborate with other Appian teams including Sales, Support, Marketing, Engineering, & Professional Service to identify, measure, & enhance the overall customer experience. You will do whatever it takes to ensure our customers achieve success with Appian.

You are

  • Passionate about technology & continuous learning
  • A self-starter who needs little direction to get results
  • Detail-oriented, extremely organized, & adaptable to changing priorities
  • Comfortable with public speaking & networking
  • Able to handle sensitive & confidential information with discretion


  • Orchestrating executive meetings & owning follow-up activities
  • Become a trusted advisor to customers by understanding their business & the best use cases for the Appian Platform
  • Conduct audits, author actionable recommendations, & track the results
  • Assist in the creation & oversight of new customer experience initiatives
  • Keep abreast of the latest industry trends, products, & competitive landscape

Preferred Qualifications

  • Experience building applications with Appian software
  • Management consulting experience or training
  • Experience using Tableau, Excel, or other data visualization tools
  • Strong presentation software (Slides, Powerpoint, Keynote) skills
  • Strong written & verbal communication skills
  • Ability to travel on an as-needed basis


  • A minimum of a BA/BS degree is required


Appian Corporation is anequalopportunity/affirmative actionemployer. All qualified applicants will receive consideration foremploymentwithout regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker,Pay Transparency Nondiscrimination.

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