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Phreesia // customized patient intake for medical practices
 
Product, Full Time    Remote    Posted: Tuesday, April 13, 2021
 
   
 
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JOB DETAILS
 

Phreesia is seeking a smart, energetic & highly motivated Technical Product Manager to join our Communications Platform team.  As a technical product manager, responsible for Phreesias platform solutions, you will be driving product initiatives through the full product life cycle.  This includes having a strong understanding of Phreesias solution & technology, collaborating with internal product teams, driving product innovation & strategy, defining detailed requirements, collaborating with engineers & executing on a product launch plan.  More specifically, you will be working closely with our development and Site Reliability teams to: 

  • Set & execute on the vision of Phreesias scalable, flexible, SaaS based communications platform 
  • Support & manage API solutions, both for internal stakeholders & customers 
  • Establish KPIs for product growth & performance in collaboration with stakeholders
  • Define, measure & manage critical services & SLAs for our platform products
  • Identify efficiencies to decrease costs
  • Enable innovative capabilities to support business growth

What Youll Do:  

  • Work closely with the product and engineering team to develop a roadmap for our Communications platform products & services 
  • Analyze Phreesias current platform performance & drive the team to constantly improve performance & reliability through innovative solutions 
  • Define, measure & manage critical services & SLAs for our Communication products 
  • Develop detailed technical product requirements and write user stories 
  • Document service functionality to be leveraged by both internal & external stakeholders 
  • Be a reliability & performance champion with our customers & within our company 
  • Manage escalations, investigate issues & prioritize fixes 

What You'll Bring:

  • At least 5 years of technical or product management experience preferably in a high-growth B2B SaaS environment using an Agile development methodology 
  • Technically savvy with experience working on SMS technologies, APIs, and communication platforms 
  • Excellent problem solver and comfortable tackling complex technical problems 
  • Strong analytical thinker with the ability to leverage SQL (or other tools) to gather key data & use metrics to drive their product vision and executive buy-in 
  • Great interpersonal skills, a sense of curiosity and take a collaborative approach in a team environment 
  • Proven written & oral communication skills  
  • BA/BS in Computer Science or a related technical field preferred   

Who We Are:   

At Phreesia, were committed to helping healthcare organizations succeed in a fast-changing landscapeand we need smart, passionate people to help us do it. Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing, & enhance clinical care. 

Basically, what you do here matters, & hard work does not go unnoticed. Not only does Phreesia care about our clients, we also care about our employees. In fact, were a three-time winner of Modern Healthcare magazines Best Places to Work in Healthcare award. If youre interested in consistent feedback & recognition, defined career paths, & the opportunity to work with driven & engaged colleagues in a dynamic industry, this may be the right opportunity for you.  

Benefits & Perks:

  • Remote working environment
  • Variety of health plan options, dental/ vision coverage, & short/long-term & life insurance plans
  • 401(k) savings plan (USA) or RRSP plan (Canada)
  • Employee Stock Purchase Plan
  • Unlimited vacation
  • Home office set-up stipend
  • Mobile phone stipends & Internet reimbursement
  • 100% paid parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Tuition & certification reimbursement, as well as other professional development opportunities

We strive to provide a diverse & inclusive environment & are an equal opportunity employer. 

 
 
 
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