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Ritual // social food ordering app
Product, Full Time    Toronto    Posted: Thursday, October 03, 2019
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At Ritual, were rapidly growing without sacrificing the quality of service we provide to our customers, merchants or strategic partners. Our continued growth & success depends directly on our ability to scale & support all areas of business. We're looking for an experienced Product Manager to join the team & focus on building the next generation of tools for our merchant partners & internal teams. In this role, you will work with senior leaders across the entirety of the company & focus on core areas of our business to enable innovation inareas such as Order Management, Customer Support or Partner Support. We're in the midst of hyper-growth & you will get to build the foundation upon which we scale.

Types of challenges will you face

  • Scale THOR, our internal operating system used every day by all our teams to manage orders, customers & merchants. Building features that allow us to help merchants when they receive hundreds of orders in less than 30 seconds
  • Build JARVIS, our data product to automatically solve customer tickets using natural language processing & data mining
  • Grow Menufy, our proof of concept to digitize menus across different countries & help bring local commerce online
  • Support Ritual as we launch in dozens of new cities & prepare for further expansion - you need to be able to work closely with Sales as they enter new markets, Operations as they support our growing merchant & customer bases & Engineering as they build these products

Our ideal candidate has

  • Worked in an operational capacity & has a deep understanding of how to scale teams, tools & organizations
  • A high degree of empathy & have experience helping a company or project scale
  • Worked with different groups of stakeholders, leverages internal expertise to make the best decisions & always approaches change from an empathetic angle

You can look forward to working with

What we offer

  • Opportunity to work on an amazing consumer-facing product
  • Competitive compensation package & equity in the business - we are all owners
  • Healthcare coverage from day one & an unlimited vacation policy
  • $15 daily in-app credit towards lunches & coffees
  • Fun company-sponsored events & off-sites
  • Biannual performance reviews, education allowance & opportunities for personal & professional development

About Ritual

Rituals mission is to digitize local commerce. Ritual was founded in 2014 in Toronto by a group of serial entrepreneurs & ex-Googlers with the vision of bringing digital efficiency to the local commerce space. Since then, Ritual has grown to over 300 employees, serving customers in 25+ cities across North America, the U.K. & Australia & has raised over $100 million in venture funding.

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