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Instacart // online grocery delivery services
 
Media, Full Time    Atlanta, GA    Posted: Friday, December 06, 2019
 
   
 
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JOB DETAILS
 

OVERVIEW

The Instacart Care team provides high quality customer experiences for our consumers, shoppers, retail partners, & agents. We are looking for a Content Writer who is passionate about developing & improving our communications across multiple channels & formats.Youll have opportunities to learn new technology, hone your writing skills across multiple channels & content types, & grow with our team!

ABOUT THE JOB

  • Write content for shoppers, consumers, & internal support agents, including help center articles, chat talking points, emails, templates, & internal knowledge bases.
  • Provide strategic consulting with product & field operations teams to advocate for the voice of the customer & to create content is clear, usable, & up to date
  • Partner closely with our process team to translate flowmaps into content including help center, chat, workflows, & job aids
  • Bring a creative & strategic eye to content, making it more effective through style, format, & delivery.


ABOUT YOU

  • 3+ years of experience crafting & editing compelling content in a professional, academic, and/or extracurricular setting; bonus points for work done on help centers or agent support
  • Impeccable written & verbal communication skills; meticulous attention to detail
  • Ability to articulate complex process workflows in a creative & concise way
  • Understanding of & appreciation for best-in-class customer experience
  • Ability to juggle multiple priorities & create a sense of urgency in a fast-paced, dynamic environment
  • Bachelors degree or equivalent
  • Familiarity with AP & Chicago style guides
  • Demonstrated skill in simplifying technical content for user understanding
  • Strong technical aptitude - comfortable learning any software product
  • Familiarity with one or more CRM & CMS - bonus points for Zendesk experience
  • Demonstrated experience with spreadsheets to create & manage content inventories
  • Understanding of & appreciation for best-in-class customer experience
  • Ability to juggle multiple priorities & create a sense of urgency in a fast-paced, dynamic environment
  • Flexible & self-motivator mindset - ready to move fast & adapt continuously to a rapidly scaling culture, & own the work you do

ABOUT INSTACART

Founded in 2012, Instacart is a leader in North American online groceries & one of the fastest-growing companies in e-commerce. Our same-day delivery & pickup services bring everyday essentials & fresh groceries to consumers in the U.S. & Canada in as fast as an hour. We have partnered with more than 300 beloved national, regional & local retailers to deliver from more than 20,000 stores across more than 5,500 cities in North America.

We believe that great people are the ingredients for success. We like to think that we are like a potluckeveryone brings something new, different & flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive & neighborly employees work together to deliver our common goal: to make grocery shopping effortless for everyone. If this resonates with you, then Instacart just might be the place for you. Welcome home.

Instacart is committed to fostering a diverse work environment & proud to be an equal opportunity employer. As we highly value diversity in our current & future employees, we do not discriminate (including in our hiring & promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

 
 
 
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